Product Owner, Digital Sales Platform

Building a Relationship-Oriented Bank

We're building a relationship-oriented bank for the modern world, seeking talented, passionate professionals dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact and be valued for your contributions.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Sales Acquisition Product Delivery team is dedicated to maintaining and enhancing the Digital Sales Platform, ensuring it aligns with business objectives and delivers an exceptional client experience. As a Product Owner for the Sales Platform, you will be responsible for defining the product vision, overseeing the delivery of product iterations that meet the needs of clients and business partners, and maximizing overall business value. This position is assigned to the Sales Funnel Optimization Delivery Pod, which focuses on delivering partner-driven and optimization capabilities, as well as enhancing platform resiliency for the Digital Sales Platform. In this role, you will lead the product vision and drive enhancements for the digital channel, collaborating closely with the Sales Origination Technology team (Pega). Your efforts will enable personalized client experiences that drive increased digital sales and engagement.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

Product Backlog

Create and maintain a prioritized Product Backlog by working with business stakeholders, analytics, and client feedback to resolve client problems and meet business objectives.

Product Requirements

Create user stories and collaborate on product requirements. These requirements will be curated in a collaborative fashion with business system analysts, design, editorial, project managers, technical consultants, and various members of the product team.

Subject Matter Expert

Serve as the internal subject matter expert on the product and as a primary contact and thought leader for product related questions. To become an expert of your product, you will work to understand the architecture, designs, and business needs to make informed decisions and lead new feature developments.

Manage Each Iteration

You will manage release plans, monitor scope, schedule, budget, and ensure the best ROI on the development effort. Ensure each iteration delivers expected results by working closely with the development team to define, design, accept, and adapt features, and evaluate after release.

Relationship Management & Communication

You will collaborate and develop strong relationships with peers as well as business partners to deliver strong experiences. Create and deliver executive-level presentations, using creative storytelling to communicate complex ideas clearly and persuasively to senior leadership, while tailoring content and visuals to engage diverse audiences.

Who You Are

• You have 3 to 5 years of work experience in digital product management or sales acquisition, successfully delivering integrations of sales acquisition technology.
• You're digitally savvy, seeking innovative solutions and embracing emerging AI technologies, readily adapting to new tools and evolving industry trends.
• You give meaning to data, demonstrating work experience in data-driven decision making using business objectives, analytics, and user research.
• You understand that success is in the details, noticing things others don't, with critical thinking skills informing your decision-making.
• You're driven by collective success, knowing collaboration transforms ideas and that relationships are essential. You inspire outcomes by making yourself heard and building trust through respect and authenticity.
• You act like an owner, thriving when empowered to take the lead, go above and beyond, and deliver results.
• You look beyond the moment, making decisions and taking actions that make a difference today and tomorrow, proactively seeking new solutions.
• You can effectively communicate, adapting your communication style to foster buy-in with stakeholders and partners.
• Values matter to you; you bring your real self to work and live CIBC's values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential, offering a career rather than just a paycheck.

We recognize you through competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, vacation, wellbeing support, and MomentMakers, our recognition program. Our spaces and technological toolkit facilitate collaboration for innovative solutions. We cultivate a culture where you can express ambition through initiatives like Purpose Day; a paid day off for your growth and development.

*Subject to plan and program terms and conditions

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong, providing an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com. All roles posted are actively recruiting unless stated otherwise. You need to be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests. We use artificial intelligence tools during the recruitment process, aiming to get to know more about you and give you the opportunity to learn about us.

Key skills/competency

• Digital Product Management
• Sales Acquisition
• Product Vision Definition
• Backlog Prioritization
• User Story Creation
• Stakeholder Management
• Data-driven Decision Making
• Pega Platform Expertise
• Client Experience Enhancement
• Agile Methodologies