Consultant, IT Asset Management
CIBC · Toronto, ON
- On site
- Full-time
- CA$85,000 / year
- Toronto, ON
Job highlights
- Govern and track IT assets nearing End of Support.
- Analyze data for risk mitigation and asset management.
- Collaborate with technology stakeholders on remediation.
- Utilize ServiceNow CMDB and ITAM knowledge.
- Communicate technical insights to diverse audiences.
About the role
About CIBC and the Technology Currency Modernization Team
We are building a relationship-oriented bank for the modern world, seeking talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC, your strengths and ambitions are embraced, empowering you to make a meaningful impact and be truly valued.
What You'll Be Doing
You will join the Technology Currency Modernization (TCM) Team within Technology Operations. This group focuses on governance and reporting to mitigate technology risk by partnering with Technology stakeholders to remediate aging hardware and software infrastructure, ensuring our environment remains secure, resilient, and compliant.
In this role, you will collaborate with Technology partners to govern, track, and gather remediation plans for assets approaching End of Support. You will analyze complex data and technical challenges to develop actionable solutions for effective risk mitigation. Success requires a strong understanding of ServiceNow’s CMDB and/or IT Asset Management (ITAM), and clear communication with both technical and non-technical audiences. Your contributions will enhance organizational visibility and control over assets nearing End of Support, supporting tracking, risk mitigation, and informed decision-making.
CIBC enables an optimal work environment for you to thrive. Details on your work arrangement will be discussed during the interview.
How You'll Succeed
- Data Reporting: Gather, analyze, and report on IT asset inventory data for on-prem and public cloud infrastructure. Develop a reporting framework to capture risk associated with technology assets throughout their lifecycle.
- Analytical Mindset: Utilize strong problem-solving, analytical, and critical thinking skills to address anomalies in data collection, quality review, and report generation. Collaborate with technical teams to assess information.
- Communication: Facilitate currency-centric dialogues with diverse audiences across technology and provide technical or business guidance to partners within and outside your department.
Who You Are
- You have 2+ years of experience with ServiceNow’s CMDB and/or ITAM.
- You possess broad knowledge of Infrastructure Services & Platforms, Applications, and IT Standards, understanding how IT components interact and impact organizational objectives.
- You give meaning to data, with a proven track record of working with large, complex datasets for compliance tracking or process optimization.
- You thrive on investigating problems, identifying root causes, and synthesizing actionable insights. You translate technical findings into clear, impactful communications to influence stakeholders and drive improvement.
- You understand that success is in the details, notice things others miss, and use critical thinking for decision-making.
- You embrace and champion change, continuously evolving your thinking and work methods.
- You are driven by collective success, understanding the power of collaboration and an inclusive team.
- Values matter to you; you bring your authentic self to work and live our values: trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We focus on your strengths and ambitions, creating opportunities to tap into your potential and offering a career, not just a paycheck. We offer competitive compensation, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, vacation time, wellbeing support, and MomentMakers recognition.
Our collaborative spaces and technological tools foster innovative solutions. We cultivate a culture where you can express ambition through initiatives like Purpose Day, a paid day off for growth and development.
What You Need To Know
CIBC is committed to an inclusive environment where all team members and clients feel they belong. We seek applicants with diverse abilities and provide accessible candidate experiences. For accommodation, please contact Mailbox.careers-carrieres@cibc.com.
All roles posted are actively being recruited for. You must be legally eligible to work at the specified location(s) and possess a valid work or study permit if applicable.
We may use attribute-based assessments and skills tests, including AI tools, to understand you better and allow you to learn more about us.
Key skills/competency
- IT Asset Management (ITAM)
- ServiceNow CMDB
- Data Analysis
- Risk Mitigation
- Technology Operations
- Infrastructure Services
- Reporting Frameworks
- Stakeholder Communication
- Problem Solving
- Critical Thinking
Skills & topics
- IT Asset Management
- CMDB
- ServiceNow
- Data Analysis
- Risk Mitigation
- Technology Operations
- Infrastructure Management
- Asset Lifecycle
- Reporting
- Consultant
How to get hired
- Tailor your resume: Highlight your 2+ years of ServiceNow CMDB or ITAM experience, focusing on data analysis, risk mitigation, and reporting for the IT Asset Management Consultant role.
- Quantify achievements: Showcase your success in managing large datasets and developing reporting frameworks with specific metrics, demonstrating your analytical and problem-solving skills.
- Prepare for technical and behavioral questions: Be ready to discuss your experience with IT infrastructure, asset lifecycle management, and how you approach complex problems and collaborate with technical teams.
- Showcase communication skills: Emphasize your ability to translate technical findings into clear, actionable insights for both technical and non-technical audiences.
- Research CIBC's values: Understand CIBC's commitment to a relationship-oriented bank, trust, teamwork, and accountability to align your responses with their corporate culture.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the IT Asset Management Consultant role at CIBC?
- The primary focus of the IT Asset Management Consultant role at CIBC is to govern, track, and manage IT assets, particularly those approaching End of Support. This involves analyzing data to mitigate technology risk, collaborating with stakeholders on remediation plans, and enhancing organizational visibility and control over assets.
- What are the key technical skills required for the IT Asset Management Consultant position at CIBC?
- Key technical skills for this role include 2+ years of experience with ServiceNow's Configuration Management Database (CMDB) and/or IT Asset Management (ITAM) discipline. A broad knowledge of Infrastructure Services & Platforms, Applications, and IT Standards is also essential. Proficiency in data analysis, reporting, and potentially Microsoft Excel for data manipulation is expected.
- How does CIBC support employee growth and development in this role?
- CIBC supports employee growth through initiatives like 'Purpose Day,' a paid day off dedicated to investing in your development. They aim to provide a career path rather than just a paycheck, offering opportunities to tap into your potential based on your strengths and ambitions.
- What is the work arrangement for the IT Asset Management Consultant at CIBC?
- The work arrangement details, including the proportion of on-site and remote work, will be discussed during the interview process. CIBC aims to provide the most optimal work environment for employees to thrive.
- How does CIBC ensure an inclusive hiring process for the IT Asset Management Consultant role?
- CIBC is committed to creating an inclusive environment and seeks applicants with a wide range of abilities. They provide an accessible candidate experience and encourage individuals needing accommodation to contact Mailbox.careers-carrieres@cibc.com. They also use AI tools to understand candidates better and offer a transparent hiring process.
- What kind of data analysis is expected from an IT Asset Management Consultant at CIBC?
- The IT Asset Management Consultant is expected to gather, analyze, and report on IT asset inventory data for both on-prem and public cloud infrastructure. This includes developing reporting frameworks to capture risks throughout the asset lifecycle and using problem-solving and critical thinking skills to address anomalies and generate insights.
- How does CIBC use AI in its recruitment process for roles like IT Asset Management Consultant?
- CIBC utilizes artificial intelligence tools during the recruitment process. These tools help them get to know candidates better, understand their offerings, and provide an opportunity for candidates to learn more about CIBC. This is part of their commitment to clarity in hiring.