IT Administration Analyst
@ CIBC

Toronto, ON
CA$80,000
On Site
Full Time
Posted 17 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @cibc.com
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Job Details

Overview

At CIBC, we are building a relationship-oriented bank for the modern world. Join a team that values your individuality and empowers your ambitions.

What You'll Be Doing

You will join CIBC’s Employee Technology Services team to provide first-level support for application access provisioning. This includes granting, modifying, or revoking user access to applications, systems, or resources based on business needs and security policies. Work is primarily managed through ServiceNow.

How You’ll Succeed

  • Investigate complex issues and provide long term solutions.
  • Utilize troubleshooting skills to research and document incidents.
  • Communicate effectively with end users and escalate issues when needed.
  • Leverage existing knowledge base articles to guide access management.
  • Contribute to digital transformation and improved client satisfaction.

Who You Are

You have experience with first and second level support, are proficient with Microsoft applications, and excel in troubleshooting technical issues in fast-paced environments. You are client-focused, detail-oriented, and proactive.

What CIBC Offers

CIBC provides competitive compensation, comprehensive banking benefits, and personalized recognition programs. The role is offered within a hybrid work arrangement allowing 1-3 days onsite at Toronto-81 Bay, 14th Floor, while other days are remote.

Key Skills/Competency

  • ServiceNow
  • Access Provisioning
  • Troubleshooting
  • Digital Transformation
  • Microsoft Office
  • Analytical Thinking
  • Client Service
  • Help Desk Support
  • Documentation
  • Hybrid Work

How to Get Hired at CIBC

🎯 Tips for Getting Hired

  • Customize your resume: Highlight support and troubleshooting experience.
  • Research CIBC: Understand their culture and digital transformation.
  • Prepare examples: Demonstrate analytical and communication skills.
  • Practice scenarios: Prepare for technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review ServiceNow configuration basics.
Practice Microsoft Office troubleshooting scenarios.
Study IT access management protocols.
Test incident documentation practices.

Behavioral Questions

Describe handling challenging client support scenarios.
Explain a time you improved process efficiency.
Discuss how you manage work stress.
Share examples of teamwork in troubleshooting.

Frequently Asked Questions