Business Team Senior Specialist Bilingual @ CIBC
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About CIBC
We’re building a relationship-oriented bank for the modern world. At CIBC, your strengths and ambitions empower you to make a meaningful impact. We value our team members for who they are and what they contribute. To learn more, please visit CIBC.com.
What You'll Be Doing
As a member of CIBC’s Agent@Home Contact Centre Credit Cards Department, you will be the first point of contact for clients with questions or requests related to their banking needs. In the role of Contact Centre Specialist II, Cards, you will:
- Answer incoming calls from credit cards clients and transfers.
- Assist clients with credit card operations and inquiries.
- Proactively suggest solutions to help clients achieve their financial goals.
- Obtain complete information on client issues, verify facts, and summarize details.
- Support and promote best practices for providing quality client service.
How You'll Succeed
You will succeed by focusing on client engagement, problem solving, efficiency and product knowledge. You will connect on a personal level, listen actively, act as an owner, and swiftly resolve issues through a strong understanding of CIBC systems and products.
Who You Are
You put clients first, are passionate about people, love to learn, and are driven to succeed. You bring authenticity, respect and trust into every interaction and demonstrate your commitment through clear communication and collaborative teamwork.
What CIBC Offers
CIBC invests in your growth with competitive compensation, incentive pay, benefits, pension plans, employee share purchase plans, vacation, wellbeing support, and recognition programs. You have opportunities to express your ambition and invest in your development with initiatives like Purpose Day.
Additional Information
This role is located at our Halifax office (1809 Barrington St). Work arrangement details will be discussed during the interview, and candidates must be legally eligible to work in the location.
Key skills/competency
Call Center, Client Service, Communication, Customer Experience, Credit Cards, Problem Solving, Efficiency, Product Knowledge, Banking, Relationship Management
How to Get Hired at CIBC
🎯 Tips for Getting Hired
- Customize your resume: Tailor your experience to call center expertise.
- Highlight client service: Emphasize customer engagement skills.
- Research CIBC: Learn about their client-focused culture and values.
- Prepare for interviews: Practice role-specific questions and scenarios.