International Private Client Manager

International Private Client Manager

"Whatever you do - for work or pleasure - do it with passion! Live with passion..." * Christian Dior

Christian Dior was the couturier of dreams. From the founding of his House in 1947, marked by the New Look revolution, he transformed his dreams into marvelous creations. His visionary spirit constantly magnified women worldwide, inspiring his successors today more than ever. "Fabric is the sole vehicle of our dreams (...). Fashion, in short, stems from a dream, and a dream is an escape," he wrote in his work 'Je suis couturier'. Throughout his collections, Monsieur Dior became the demiurge of his muses' happiness.

Today, rich with this exceptional heritage and a community of over 6,500 talents, our House embodies more than ever the House of Talents envisioned by Christian Dior. In over 40 countries, we showcase our expertise, our audacity, and our excellence through the passion and creativity of our employees. Join us and create your future in our generous, disruptive, and ambitious universe where we grow in excellence, courage, and optimism.

YOUR IMPACT

Within the High-End Client Development team organization and more specifically within the private client team, you are responsible for leading project dedicated to Top Clients to strengthen client experience and drive business performance at a global level.

Job responsibilities

Key Responsibilities

• Lead and elevate the “Grands Vendeurs” Network
• Structure And Implement a High-performance Grands Vendeurs Program, Defining Clear KPIs and performance expectations, Implementing commission schemes, recognition titles, and associated benefits.
• Deploy and monitor an international commission framework to stimulate cross-border sales.
• Oversee monthly performance dashboards and business reviews.
• Animate and strengthen the community through exclusive collection previews, business-oriented newsletters, dedicated talks, and seminars.
• Develop and structure the future « High-End order protocols » program, in line with the new artistic direction.
• Design post-event engagement protocols, curating tailored and exclusive experiences during product waiting periods (personalized services, exceptional attentions, bespoke activations), working hand in hand with each product business unit.
• Manage The Top 300 Client Program: Lead initiatives dedicated to our best clients worldwide.
• Develop specific gifting programs, ensure specific client requests, and coordinate and track exceptional experiences with the High-End Client Experience Director.
• Organize all the bridges for our travelling top clients.
• Ensure seamless treatment for top clients regardless of their location.
• Implement initiatives such as cross-boutique recognition and commission mechanisms to guarantee an elevated welcome in every boutique.
• Manage the client cases between all the boutiques worldwide.
• Client Analysis: In collaboration with our Business Analyst, conduct client analysis by product category to support Business Units in developing targeted action plans.

Profile

• Master’s degree in business, marketing, economics, or a related field.
• Proven experience in a similar role within a demanding and high-end environment.
• Results-driven profile with a strong sense of service excellence and brand sensitivity.
• Strong ability to collaborate with international teams and manage multiple projects simultaneously.
• Proven ability to create high-quality PowerPoint presentations, with strong skills in structuring clear, impactful narratives and visually engaging slides tailored for executive audiences.
• Excellent communication and presentation skills, both written and verbal, in English and French.

Key skills/competency

• Client Relationship Management
• High-End Market Knowledge
• International Business Development
• Project Management
• Data Analysis
• Strategic Planning
• Cross-functional Collaboration
• Executive Presentation Skills
• Luxury Brand Management
• Performance Management