Chief of Staff - Client Operations
@ Chore

Hybrid
$80,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXX***** @chore.com
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Job Details

About the Role

The Chief of Staff - Client Operations, also known as Operations Program Manager or Client Operations Manager, runs back-office operations (HR, Finance, Compliance) for multiple startups. You will own delivery, triage edge cases, and build scalable processes to support our clients.

Responsibilities

  • Lead multi-workstream back-office programs for startups including HR, Finance, and Compliance.
  • Serve as the main conduit and trusted project manager for client operations.
  • Handle both tactical tasks and strategic partnership with startup founders and CEOs.
  • Coordinate tasks across various domains like tax, legal, vendor management, and employee processes.
  • Manage complex edge cases and improve processes continuously.

Qualifications & Skills

  • 5+ years of startup business experience with client interfacing.
  • 2+ years experience in at least two areas: Project Management, Product Management, Customer Success, Client Operations, HR, Finance, Legal or Compliance.
  • Proactive, detail-oriented and capable of context switching efficiently.
  • Excellent communication skills; ability to document every process step.
  • Comfortable with saying 'no' diplomatically and building trusted relationships.
  • Enthusiasm for improving processes and standardization.

The Best Parts

  • Fully remote work with standard US hours (9-5 PST-EST).
  • Competitive base compensation with equity opportunities.
  • Unlimited PTO, WFH stipend, optional coaching, and minimal mandatory meetings.
  • Opportunity to work directly with top startup founders.

Interview Process

The interview process includes five interviews via Google Meet, one of which is a Q&A with another Chore CEO. Prepare to provide up to 4 former or current manager references. Apply via the provided form.

Key Skills/Competency

  • Operations
  • Project Management
  • Client Operations
  • HR
  • Finance
  • Compliance
  • Process Improvement
  • Strategic Partnership
  • Communication
  • Problem-solving
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How to Get Hired at Chore

🎯 Tips for Getting Hired

  • Customize your resume: Highlight startup and operations experience.
  • Research Chore: Understand their service to startups.
  • Showcase project management: Emphasize multi-tasking and leadership skills.
  • Prepare for interviews: Review common operations and process questions.

📝 Interview Preparation Advice

Technical Preparation

Review startup HR and finance processes.
Familiarize with compliance protocols and systems.
Practice multi-stream project management tools.
Study case studies on scalable operations.

Behavioral Questions

Discuss handling conflicting priorities effectively.
Explain a time you resolved process challenges.
Describe proactive communication with stakeholders.
Share feedback reception and adaptation experiences.

Frequently Asked Questions