Chief of Staff Client Operations

Chief of Staff Client Operations at Chore

Also known as Operations Program Manager or Client Operations Manager, this role at Chore involves running back-office operations (HR, Finance, Compliance) for multiple startups. You will own delivery, triage edge cases, and build scalable processes, working closely and strategically with high-growth founders and CEOs.

Chore exists to make every startup and SMB successful by building and maintaining their back-office operations, allowing them to focus on their differentiating superpowers. We value efficiency, transparency, professionalism, inclusivity, and autonomy, fostering a culture of long-term success, trust, fun, and continuous learning.

Role Responsibilities

As a "Chief Chore Officer" (our term for operation program managers or fractional Chief of Staff), you will:

• Lead multi-workstream back-office programs (HR/Finance/Compliance) for a portfolio of startups.
• Unblock teams and leaders, ensuring timely delivery of outcomes.
• Serve as the primary conduit for client back-office operations, acting as a project manager and trusted leader.
• Strategize and own clients' back-office operations, becoming a strategic partner to founders/CEOs as relationships build.
• Tackle complex unknowns and unexpected operational challenges, from finance and HR questions to vendor coordination.
• Provide strategic insights, such as advice on compensation benchmarks.

Key Qualifications and Skills

• Experience: 5+ years of startup business experience, including interfacing with clients or external parties.
• Domain Expertise: 2+ years experience in at least two of the following: Project management, Product management, Customer Success, Client Operations, HR, Finance, Legal, or Compliance.
• Proactiveness & Detail: Highly proactive, detail-oriented, with excellent ability to context switch across diverse operational areas.
• Communication: Great communication skills, particularly in written documentation, articulating every step and its value.
• Relationship Building: Ability to build deep, trusting relationships with dynamic founders across various industries.
• Process Improvement: A passion for better processes, standardization, and continuous improvement (Kaizen mindset).
• Client Service: Deep dedication to client service, prioritizing client delight and stakeholder satisfaction.
• Problem Solving: Ability to focus and prioritize effectively in stressful situations.
• Adaptability: Openness to giving and receiving feedback.
• Grit: Willingness to handle the less glamorous but critical aspects of startup operations, such as dealing with regulators or managing offboarding.

Compensation & Benefits

Chore offers a starting base compensation of $80,000 USD per year, with most teammates expected to earn an average of $96,000 USD or more once ramped. Every team member receives generous equity in Chore, variable based on level, reflecting our long-term vision. Additional benefits include up to $50/month in reimbursable health care costs. Please note that compensation is non-negotiable, promoting fairness and performance-based advancement.

Work Environment

We are a fully remote company with no travel requirements and somewhat flexible hours, though the expectation is to work standard US hours (9-5 pm across PST-EST timezones). We pride ourselves on being a team of good people solving critical problems for awesome startups.

Universal Benefits

• Unlimited PTO.
• WFH stipend up to $250/month (office setup, coffees, co-working space, etc).
• Optional executive coaching 2x/month.
• Only four ~30-minute team meetings/week.
• Support from a team of other experts for collaborative work.

Hiring Process

The hiring process includes five 15-60 minute Google Meet interviews, one of which is a Q&A with another Chore CEO. Half of the questions for the first interview are provided in advance to set you up for success. Up to four former (or current) manager references will be requested. To be considered, applications must be submitted via the provided form.

Key skills/competency

• Operations Management
• Program Management
• Client Relations
• HR Operations
• Financial Operations
• Compliance Management
• Process Improvement
• Startup Environment
• Strategic Planning
• Project Leadership