Product Owner - Salesforce

@ Children’s National Hospital

Salesforce Product Owner

We are seeking an experienced and strategic Salesforce Product Owner to join our innovative digital health team at Children's National Hospital. This pivotal role blends technical CRM expertise with a deep commitment to improving patient and family experiences across diverse populations.

You will be responsible for leading the development and optimization of data-driven journeys, dashboards, and workflows within Salesforce. The role ensures seamless communication, enhanced engagement, and improved health outcomes.

As a key liaison among external vendors and internal stakeholders—including clinical, IT, and patient experience leaders—you will ensure our digital health solutions align with enterprise goals and user needs. Overseeing the full product lifecycle from ideation through launch, you will advocate for patient-centric design and leverage data insights for continuous improvement.

Key Responsibilities

• Lead and execute the digital health product roadmap.
• Manage coordination between external vendors and internal stakeholders.
• Ensure HIPAA compliance and adherence to healthcare regulations.
• Oversee product testing, integration, and issue resolution.
• Analyze user data and industry trends for product optimization.

Required Skills and Experience

• Bachelor's Degree required; Master's preferred.
• 3+ years in a product owner or similar role.
• Experience with Agile methodologies and tools.
• Strong understanding of healthcare systems and digital health technologies.
• Familiarity with UX design principles and HIPAA regulations.

Key skills/competency

• Salesforce
• Product Owner
• Digital Health
• CRM
• Agile
• HIPAA
• User Experience
• Data Analysis
• Roadmap
• Stakeholder Management