Sr. Program Lead, Restaurant Talent Leader Experience
Chick-fil-A Corporate Support Center · Atlanta, GA
- On site
- Full-time
- $100,000 / year
- Atlanta, GA
Job highlights
- Evolve Leadwell platform and talent content ecosystem.
- Develop and lead content strategy for Operators.
- Own Talent Director program roadmap and evolution.
- Curate and translate proven talent practices into resources.
- Innovate content formats and delivery channels.
About the role
About the Role
Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.
Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Overview
This role exists to identify, curate, and translate Operator-proven talent practices into scalable content, tools, and resources that support independent Operators in equipping their Talent Directors to lead local talent strategies. The Sr. Program Lead will own and evolve the Leadwell ecosystem as the central platform for talent content, ensuring it reflects Operator success and delivers practical, relevant resources that Operators may choose to adopt based on their unique business needs. This role serves as the organizational voice of the Talent Director audience by capturing field insights and translating them into content, tools, and experiences that enable meaningful talent conversations and support Operator-led talent strategies at scale. This leader owns the roadmap for the Talent Director program, defining how support evolves as Operators grow in size and complexity as local employers. This role does not create talent strategy, rather amplifies and scales what is already working across the Operator community. Operating with a high degree of autonomy, this leader provides subject matter expertise and influences content strategy, enablement approaches, and Talent Director engagement across the organization and with external partners. This role also defines the future of talent content by innovating and delivering new approaches across formats and channels through the Leadwell platform.
Responsibilities
- Own and evolve the Leadwell platform as a comprehensive content ecosystem
- Define and lead long-term content strategy aligned to Operator needs
- Own and evolve the Talent Director program roadmap
- Identify and curate Operator-proven talent practices into scalable content
- Capture field insights through meaningful talent conversations that honor local ownership
- Translate complex practices into practical resources for Operators
- Build scalable enablement assets for TMX Liaisons
- Innovate across multiple content formats
- Lead vendors and third-party partnerships
- Hold partners accountable for outcomes
- Influence cross-functional alignment
- Represent organization in external engagements
- Contribute to organizational talent experiences by designing content and supporting execution in partnership with experience leads, without owning overall event planning or delivery
Required Qualifications
- Proven content strategy experience driving behavior change
- Content creation experience
- Experience managing vendors and partnerships
- Experience building scalable systems
- Strong communication and systems thinking
- Ability to operate autonomously
Preferred Qualifications
- Ability to simplify complex ideas
- Demonstrated experience within the Restaurant industry, frontline economy, Human Resources or equivalent expertise in Content Strategy
Key skills/competency
- Talent Strategy
- Content Strategy
- Program Management
- Vendor Management
- Cross-functional Collaboration
- Content Creation
- Scalable Systems
- Communication
- Restaurant Industry
- Human Resources
Skills & topics
- Talent Management
- Content Strategy
- Program Leadership
- Restaurant Industry
- Human Resources
- Scalable Systems
- Vendor Management
- Content Creation
- Leadership
- Chick-fil-A
How to get hired
- Tailor your resume: Highlight your experience in content strategy, vendor management, and building scalable systems, aligning with the Sr. Program Lead role.
- Showcase relevant experience: Emphasize your background in the restaurant industry or frontline economy if applicable.
- Prepare for behavioral questions: Be ready to discuss how you operate autonomously and drive behavior change through content.
- Research Chick-fil-A's culture: Understand their values of growth, innovation, and community.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Sr. Program Lead, Restaurant Talent role at Chick-fil-A?
- The Sr. Program Lead, Restaurant Talent role at Chick-fil-A focuses on identifying, curating, and scaling Operator-proven talent practices into content, tools, and resources via the Leadwell platform to support local talent strategies.
- What is the Leadwell ecosystem and what is its purpose?
- The Leadwell ecosystem is the central platform for talent content at Chick-fil-A, designed to reflect Operator success and provide practical, relevant resources that independent Operators can adopt to equip their Talent Directors.
- Does this role involve creating new talent strategies for Chick-fil-A?
- No, this role does not create new talent strategy. Instead, it focuses on amplifying and scaling talent practices that are already proving successful across the Operator community.
- What kind of experience is required for the Sr. Program Lead position?
- Required experience includes proven content strategy driving behavior change, content creation, vendor and partnership management, building scalable systems, strong communication, systems thinking, and the ability to operate autonomously.
- Is experience in the restaurant industry or Human Resources preferred for this role?
- Yes, demonstrated experience within the Restaurant industry, frontline economy, Human Resources, or equivalent expertise in Content Strategy is preferred.
- What is Chick-fil-A's work model, and how does it affect this role?
- Chick-fil-A uses a Flexible Futures Model, blending in-person work (minimum 8-10 days/month) with virtual work to foster collaboration and community, impacting how this role operates.
- What are the expected years of experience for this Sr. Program Lead role?
- The required years of experience is 4 years, with 6 years being preferred.
- What educational background is expected for the Sr. Program Lead position?
- A Bachelor's Degree is required, preferably in Human Resources, Organizational Psychology, Marketing, or a similar field. A Master's Degree is preferred.