IT System Support Analyst @ Chevron
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Job Details
About The Position
The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. The role includes managing software configuration, testing and deployment while collaborating with cross-functional teams to resolve software issues and implement updates or patches.
Key Responsibilities
- Provide technical support and troubleshooting for internal and vendor software.
- Monitor system performance and ensure software availability and reliability.
- Collaborate with development teams to resolve issues and apply patches.
- Manage software installations, configurations, and upgrades.
- Document support processes, procedures, and troubleshooting steps.
- Assist in evaluating and selecting new software solutions.
- Conduct training sessions for end-users.
- Maintain vendor relationships for timely support and updates.
- Participate in developing and implementing IT policies and procedures.
- Stay current with industry trends and emerging technologies.
Required Qualifications
Bachelor’s degree in IT, Computer Science, or related field; 2-5 years experience, with at least 2 years as an IT System Support Analyst. Skilled in supporting internal and vendor software installations, configurations, troubleshooting, database management (e.g., SQL), cybersecurity best practices, testing methodologies, and working in geographically distributed teams using DevOps and agile practices.
Preferred Qualifications
Experience with ITIL, proficiency in scripting languages (e.g., Ansible, PowerShell, Python), knowledge of cloud platforms (e.g., Microsoft Azure, AWS) and familiarity with low-code platforms (e.g., Power Platform).
Work Schedule
Standard work week is Monday to Friday. Working hours are 8:00am to 5:00pm or 1:30pm to 10:30pm to support global operations.
Key skills/competency
- Technical Support
- Troubleshooting
- Software Configuration
- System Monitoring
- Database Management
- Cybersecurity
- Testing Methodologies
- DevOps
- Agile
- Vendor Management
How to Get Hired at Chevron
🎯 Tips for Getting Hired
- Research Chevron culture: Study their mission and recent news.
- Customize your resume: Highlight IT support and troubleshooting skills.
- Showcase certifications: Include relevant technical qualifications.
- Prepare for interviews: Practice technical problem-solving questions.
- Follow up: Connect with the hiring manager for feedback.