Director of Operations

@ Cheetah Clean Auto Wash

Director of Operations

The Director of Operations is tasked with multi-site support of store operations as well as the development and implementation of training programs and documents with the objective of creating consistency in operational excellence across all locations.

Key Duties and Responsibilities

• Support Car Wash Managers with continuous improvement and development.
• Establish the standard for customer service, quality and cleanliness.
• Travel between locations to offer education and follow up on products, services, promotions and operational initiatives.
• Act as the company expert on wash equipment, chemicals, application processes and service initiatives.
• Hire or promote, train and evaluate Car Wash Managers.
• Partner with HR to address and resolve employee relations matters.
• Field and resolve customer or employee issues as needed.
• Develop, implement and deliver training programs and support documents outlining best practices for tunnel equipment inspections, maintenance, troubleshooting, chemical application, inventory, ordering, storage, and opening/closing procedures.

Requirements

Essential: Minimum 3 years of experience in the car wash industry as an operational leader. Advanced understanding of car wash equipment, order of operations, maintenance/upkeep best practices, wash chemicals and application processes, and troubleshooting. Familiarity with wash POS systems and advanced knowledge of MS Office programs. Strong written skills with experience in creating training documents.

Desirable: Understanding of DRB programming and customization, leadership, self-driven, high energy, positive attitude, adaptability, enthusiasm to achieve goals, excellent communication and problem-solving skills.

Key skills/competency

• Operations
• Training
• Leadership
• Customer Service
• Maintenance
• Equipment
• Process Improvement
• HR Partnership
• MS Office
• Troubleshooting