Technical Support Engineer (L2)
Check Point Software · Bangalore Urban, Karnataka, India
- On site
- Full-time
- $95,000 / year
- Bangalore Urban, Karnataka, India
Job highlights
- Provide L2 technical support to customers and partners.
- Troubleshoot complex network and security issues.
- Analyze and resolve technical problems effectively.
- Utilize knowledge of networking and security products.
- Collaborate with a leading TAC team globally.
About the role
Why Join Us?
Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting edge technology solutions focused on real customer needs while challenging ourselves to grow and excel.
If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be. Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe. Join Check Point’s leading TAC team and take your career one step ahead!
Key Responsibilities
- Provide Technical Support via chat, phone and email to customers and partners.
- Provide assistance with configuration, troubleshooting and best practices to customers and partners.
- Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues.
Qualifications
- 3–5 years of professional experience in a relevant networking or security support role.
- Excellent written and verbal communication skills in English.
- Practical experience with TCP/IP networking protocols.
- Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering.
- Experience working with Linux-based systems.
- Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols.
- Review traffic captures to identify and resolve network or security-related problems.
- Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
- Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.
Preferred Qualifications
- Experience with FW products (IE Cisco / Fortinet / CheckPoint) products.
- Working knowledge of Cloud Technologies like AWS, AZURE, GCP is added advantage.
- Familiarity with authentication protocols such as RADIUS and TACACS.
- Previous experience in a support role at an IT or cybersecurity company.
- Relevant certifications such as CCNA, CCSA, or equivalent are a plus.
Key skills/competency
- Technical Support
- Cyber Security
- Networking
- TCP/IP
- Troubleshooting
- Linux
- Security Products
- Customer Service
- Root Cause Analysis
- Firewall
Skills & topics
- Technical Support Engineer
- L2 Support
- Cybersecurity
- Network Security
- TCP/IP
- Linux
- Troubleshooting
- Firewall
- IPS/IDS
- Check Point
How to get hired
- Tailor your resume: Highlight your L2 technical support experience and cybersecurity skills relevant to Check Point's mission.
- Showcase your expertise: Emphasize your hands-on experience with security products, networking protocols, and Linux systems.
- Demonstrate problem-solving: Prepare examples of how you've troubleshooted complex network environments and performed root cause analysis.
- Research Check Point: Understand their security solutions and how your skills can contribute to their industry leadership.
- Prepare for technical questions: Be ready to discuss TCP/IP, security products, and debugging complex network issues during your interview.
Technical preparation
Master TCP/IP and networking fundamentals.,Practice troubleshooting complex network issues.,Gain hands-on experience with security products.,Familiarize yourself with Linux command line.
Behavioral questions
Describe a complex technical problem you solved.,How do you handle difficult customer interactions?,Tell me about a time you learned a new technology.,How do you prioritize support requests effectively?
Frequently asked questions
- What are the key responsibilities for a Technical Support Engineer L2 at Check Point?
- As a Technical Support Engineer L2 at Check Point, you will provide technical assistance via chat, phone, and email to customers and partners. This includes helping with configuration, troubleshooting, and best practices. You'll manage support requests, ensuring timely resolution, and perform fault isolation and root cause analysis for technical issues.
- What qualifications are essential for the Technical Support Engineer L2 role at Check Point?
- Essential qualifications include 3-5 years of experience in a relevant networking or security support role, excellent English communication skills, and practical experience with TCP/IP networking protocols. Hands-on experience with various security products (Anti-Virus, IPS, IDS, etc.) and Linux-based systems is also crucial. Strong troubleshooting and problem-solving abilities are a must.
- What preferred qualifications can make my application stronger for Check Point's Technical Support Engineer L2 position?
- Preferred qualifications that can strengthen your application include experience with Firewall products (like Cisco, Fortinet, or Check Point), working knowledge of cloud technologies (AWS, Azure, GCP), and familiarity with authentication protocols such as RADIUS and TACACS. Relevant certifications like CCNA or CCSA are also a plus.
- How does Check Point's TAC team contribute to the cybersecurity industry?
- Check Point's Technical Assistance Center (TAC) team plays a vital role in supporting organizations worldwide by providing industry-leading security solutions. They ensure that customers receive timely and effective support for complex cybersecurity challenges, helping to redefine the security landscape and protect organizations of all sizes.
- What kind of learning opportunities are available for a Technical Support Engineer at Check Point?
- Check Point encourages continuous learning and adaptation to evolving environments. The role requires the ability to quickly learn new technologies, and the company values self-learning abilities, providing opportunities to deepen your expertise in cutting-edge cybersecurity solutions.