Email Security Support Engineer @ Check Point Software
placeTel Aviv-Yafo, Tel Aviv District, Israel
attach_money $120,000
businessOn Site
scheduleFull Time
Posted 15 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @checkpoint.com
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Job Details
About the Role
Check Point Software is seeking a Technical Support Engineer to join our Email Security Team - Avanan. In this role, you will provide technical support for our Harmony Email & Collaboration solution (HEC) and help deliver excellent customer experience.
Key Responsibilities
- Deliver technical support via phone and remote session
- Manage ticket queue and provide daily updates (Jira, Zendesk)
- Document troubleshooting steps and communication in ticketing systems
- Draft knowledge base and Stack Overflow articles
- Communicate fluently in English, both spoken and written
Qualifications
- Experience in Python and Bash scripting
- SQL querying skills
- Support experience with SaaS-based products
- Familiarity with ticket/case management systems like Jira and Zendesk
- Strong technical problem-solving and analytical capabilities
- Ability to manage time and priorities autonomously
- Passion for technology and IT security
Additional Assets
- Experience with Linux and email security/mail flow
- Knowledge of Office365, Google Workspace, Microsoft Exchange, Active Directory or ADFS
- Understanding of HTTP/S, SMTP, DNS, LDAP or similar protocols
- Bachelor’s Degree in Computer Science or related field is a plus
- Ability to work without sponsorship in the country applied to
- Team player attitude and continuous learning mindset
Key Skills/Competency
- Email Security
- Technical Support
- Python
- Bash
- SQL
- SaaS
- Linux
- Ticketing Systems
- IT Security
- Customer Service
How to Get Hired at Check Point Software
🎯 Tips for Getting Hired
- Customize your resume: Highlight technical support and scripting experience.
- Research Check Point: Understand company culture and email security solutions.
- Prepare for tech questions: Focus on Python, Bash, SQL and SaaS support.
- Practice remote communication: Be clear, concise, and articulate.
📝 Interview Preparation Advice
Technical Preparation
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Review Python scripting basics.
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Practice Bash automation tasks.
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Brush up on SQL queries.
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Familiarize with SaaS troubleshooting.
Behavioral Questions
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Describe a time you solved a tech issue.
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Explain your process managing support tickets.
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Share an instance of proactive problem solving.
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Discuss handling customer communication challenges.
Frequently Asked Questions
What technical skills are essential for the Email Security Support Engineer role at Check Point Software?
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How important is experience with email security protocols for Check Point Software's Email Security Support Engineer?
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What type of customer support experience does Check Point Software expect for this role?
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Is remote work an option for the Email Security Support Engineer role at Check Point Software?
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What documentation skills are required for the Email Security Support Engineer role at Check Point Software?
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