Customer Success Manager, DACH
Check Point Software
Job Overview
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Job Description
Why Join Us?
Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Manager, DACH to cover our team in Dach and bolster our Customer Success team.
If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- Serve as the primary liaison for ERM's clientele across the UK, ensuring optimal satisfaction and value realization.
- Champion customers' interests within ERM, influencing product direction and enhancements.
- Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Spearhead internal process enhancements tailored to customer requirements.
- Gather and channel customer feedback, reinforcing their voice within ERM's framework.
Qualifications
- Minimum of 6 years in a customer-centric role within B2B sectors.
- Comprehensive understanding of the cybersecurity landscape.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
- Bachelor’s degree in engineering or a relevant discipline.
- Prior experience in account management and/or commercial roles.
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- Proficiency in English (Speaking, Reading, Writing) is essential.
Key skills/competency
- Customer Lifecycle Management
- Client Relationship Management
- Cybersecurity Expertise
- Product Adoption
- Account Management
- External Risk Management (ERM)
- B2B Customer Success
- Strategic Communication
- Process Improvement
- Feedback Collection & Analysis
How to Get Hired at Check Point Software
- Research Check Point's culture: Study their mission, values, recent awards (Time Magazine, Forbes), and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in B2B customer success, cybersecurity, and client lifecycle management, using keywords like "ERM", "cybersecurity landscape", and "product adoption".
- Showcase B2B expertise: Prepare to discuss your 6+ years in customer-centric B2B roles, especially 4+ years as a Customer Success Manager, demonstrating how you've driven value and fostered relationships.
- Demonstrate cybersecurity knowledge: Emphasize your comprehensive understanding of the cybersecurity landscape and any experience with Intelligence, WEBINT, or attack teams.
- Prepare for value-driven interviews: Be ready to articulate how you've championed customer interests, influenced product enhancements, and led engagement initiatives, focusing on tangible results.
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