Technical Writer & AI Content QA Specialist
ChatGPT Jobs · Los Angeles Metropolitan Area
- On site
- Full-time
- $156,000 / year
- Los Angeles Metropolitan Area
Job highlights
- Create and maintain technical documentation.
- Evaluate AI support bot performance and accuracy.
- Improve AI responses by fixing documentation.
- Collaborate with AI development teams.
- Identify and close content gaps for employees.
About the role
Job Title: Knowledge Content Creator & AI Quality Assurance
Location: Los Angeles, CA
Work Style: On-site, Remote
Job Summary
This role combines creating and updating internal help center documentation with evaluating the outputs of an AI support bot. The goal is to ensure employees receive accurate and timely technology support by improving both documentation quality and AI performance.
Responsibilities
- Create and update knowledge articles (how-to guides, troubleshooting, product information).
- Perform ongoing maintenance of the Knowledge Platform.
- Test and evaluate AI support bot outputs for accuracy and relevance.
- Trace inaccurate AI responses to documentation sources and fix them.
- Collaborate with AI bot development team on functionality and documentation support.
- Identify and close content gaps.
- Optimize articles for retrieval by LLM-based tools and AI assistants.
- Collaborate with subject matter experts.
- Track and document QA findings.
- Adhere to style guides (internal, AP Style, Merriam-Webster).
- Assist employees with straightforward questions when documentation is insufficient.
Skills And Experience
- Demonstrable experience writing technical documentation.
- Ability to investigate and trace inaccurate AI responses.
- Understanding of documentation structure and plain language for human and AI systems.
- Strong cross-functional communication skills.
- Experience with a CMS platform (Contentful knowledge advantageous).
- Experience with ticketing and project management platforms (Jira preferred).
- Strong command of writing style guidelines.
- Working familiarity with IT concepts and technical troubleshooting.
Preferred Experience (Not Required)
- Background or curiosity in AI systems, chatbots, LLMs, prompt evaluation, or content QA.
- Experience writing documentation for chatbots or LLM-based tools.
- Experience in an enterprise IT or help desk environment.
- Familiarity with data analytics or reporting tools (Tableau preferred).
Pay Rate Range
$60-75/hr.
Key skills/competency
- Technical Writing
- AI Content QA
- Knowledge Management
- LLM Optimization
- Troubleshooting
- Content Strategy
- Cross-functional Collaboration
- CMS Platforms
- Style Guide Adherence
- IT Support
Skills & topics
- Technical Writer
- AI Content QA
- Knowledge Management
- LLM
- Content Creator
- Documentation Specialist
- Quality Assurance
- AI
- Chatbot
- Troubleshooting
How to get hired
- Tailor your resume: Highlight technical writing, AI QA, and CMS experience.
- Craft a strong cover letter: Express interest in AI and documentation.
- Prepare for interviews: Showcase problem-solving and communication skills.
- Understand the role: Emphasize your ability to improve AI and documentation.
Technical preparation
Practice writing clear technical guides.,Familiarize with AI chatbot interactions.,Learn about LLM and prompt evaluation.,Understand CMS and ticketing systems.
Behavioral questions
Describe a time you improved documentation.,How do you handle conflicting information?,Explain your process for AI output QA.,How do you collaborate with technical teams?
Frequently asked questions
- What is the primary focus of the Technical Writer & AI Content QA Specialist role at ChatGPT Jobs?
- The primary focus is to create and update internal help center documentation while simultaneously evaluating and improving the performance of an AI support bot, ensuring employees receive accurate and timely technology support.
- What is the work arrangement for this Technical Writer & AI Content QA Specialist position?
- This role offers a flexible work arrangement, supporting both on-site work in Los Angeles, CA, and remote work options.
- What kind of technical documentation will I be creating as a Technical Writer & AI Content QA Specialist?
- You will be creating and updating various types of knowledge articles, including how-to guides, troubleshooting steps, and product information, optimized for both human and AI retrieval.
- How does this role contribute to improving AI performance at ChatGPT Jobs?
- This role directly contributes by testing AI outputs, tracing inaccurate responses to their documentation sources, and fixing those sources to improve AI accuracy and relevance.
- What are the essential skills for a Technical Writer & AI Content QA Specialist candidate?
- Essential skills include demonstrable technical writing experience, ability to trace AI inaccuracies, understanding of documentation structure for AI, strong communication, CMS experience, and familiarity with IT concepts.
- Is experience with specific platforms required for the Technical Writer & AI Content QA Specialist role?
- Experience with a CMS platform and ticketing/project management platforms like Jira is preferred. Familiarity with Contentful and data analytics tools like Tableau is a plus.
- What is the pay rate for the Technical Writer & AI Content QA Specialist position?
- The pay rate for this position ranges from $60 to $75 per hour.
- What is the importance of LLM-based tools and AI assistants in this role?
- Optimizing articles for retrieval by LLM-based tools and AI assistants is crucial for ensuring the AI support bot can effectively find and use documentation to answer employee queries.