Manager, Learning

About Chartis

Chartis is a purpose-driven organization with 1,350 professionals dedicated to reshaping healthcare. We partner with over 900 clients annually, including providers, payers, technology innovators, retail companies, and investors, to make US healthcare more affordable, accessible, safe, and human.

Through our brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—we foster a culture of respect, commitment, and unwavering integrity. Our diverse team, from healthcare executives to strategists and futurists, brings varied perspectives to complex healthcare challenges. This belief in a better way forward, encapsulated by our brand "Believe in better," attracts and retains top talent who are passionate about making a meaningful impact.

Chartis maintains offices in Boston, Chicago, New York, Washington D.C., and Nashville. Remote work is also permitted for this role.

Role Overview: Manager, Learning

To support Chartis's continued growth, we are seeking a talented Manager, Learning to join our Learning team. This role will primarily focus on designing, building, curating, delivering, and managing formal and informal learning opportunities aligned with strategic business priorities, particularly in the areas of AI and analytics. The Manager, Learning will collaborate closely with Learning Team colleagues, subject matter experts, and other key stakeholders to drive, evaluate, and manage current and future learning projects. These learning solutions will encompass various formats, from in-person, instructor-led workshops to virtual synchronous and asynchronous options. Initially, the focus will be on organization-wide skill-building in analytics and AI domains, with potential expansion into broader content areas over time. Reporting to the Director of Learning, this position is crucial for deepening the development of Chartis's talent and enabling growth-focused AI & Digital transformation efforts across the firm’s Lines of Business (LOBs).

Responsibilities

• Serve as the portfolio owner for the Analytics curriculum, ensuring the creation and maintenance of robust courses and development resources tailored to specific Line of Business needs, providing a progressive pathway to build proficiency.
• Support the AI curriculum portfolio owner as needed, collaborating closely on learning needs at the intersection of analytics and AI (e.g., Snowflake, data cleansing).
• Work closely with business leaders and SMEs to translate desired business outcomes and behaviors into clear learning solution requirements and objectives.
• Execute the detailed design process for learning projects, creating designs based on scope, needs assessment, and conceptual design, including instructional method, delivery vehicle, content, and timing.
• Serve as a subject matter expert in instructional design and/or leading externally available learning content, consulting with internal stakeholders and SMEs to develop or select/curate course content.
• Project manage all aspects of learning programs, including budget management by program.
• Occasionally facilitate virtual and in-person learning programs, managing events and collaborating with colleagues to deepen participant knowledge and skill development.
• Develop and deploy project communications, including managing the business unit learning agenda/calendar and coordinating with external groups for compliance training (e.g., HIPAA).
• Work with vendors to create or contextualize externally developed content for Chartis.
• Identify on-demand content for specific audiences to meet particular needs.
• Maintain a growth mindset by evaluating learning events, researching external solutions, and suggesting improvements.
• Develop and maintain strong, collaborative relationships with colleagues across all levels of the firm.

Qualifications And Desired Skills

• Minimum of five to seven years of progressive instructional design and facilitation experience; experience at a professional services firm is strongly preferred.
• Bachelor’s degree required, with a focus on analytics, AI, or instructional design being a plus.
• Demonstrated understanding and application of adult learning principles; experience designing for and developing events in e-learning authoring tools (e.g., Adobe Captivate, Articulate, Lectora Inspire, Camtasia) is a plus.
• Outstanding written and verbal communication skills; ability to synthesize content and communicate in concise, informative written communication.
• Thrives in a rapidly evolving, dynamic environment, with a high level of comfort with ambiguity.
• Flexible and a self-starter; able to manage multiple projects and processes while remaining extremely detail-oriented.
• Solution-oriented; a creative problem solver.
• Highly collaborative; equally effective as a project leader and a team player.
• High level of proficiency with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.
• The role works remotely, however, some travel is required (e.g., firm meetings, learning event facilitation).

Key skills/competency

• Instructional Design
• Adult Learning Principles
• Learning Program Management
• AI and Analytics Curriculum Development
• E-learning Authoring Tools
• Stakeholder Collaboration
• Project Management
• Communication Skills
• Vendor Management
• Needs Assessment