Business Process Consultant, Epic Patient Access
Chartis · United States
- Hybrid
- Full-time
- $172,500 / year
- United States
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Job highlights
- Consult on Epic Patient Access and Cheers platforms.
- Design and optimize patient access workflows.
- Collaborate with executive and cross-functional teams.
- Manage projects and client communications effectively.
- Drive improvements in patient engagement and revenue cycle.
About the role
Role Overview
Chartis is seeking a Business Process Consultant with 5+ years of Epic Patient Access leadership experience and experience with Epic Cheers to join our Revenue Cycle Transformation Practice. As a Business Process Consultant, you’ll design solutions and workflows aimed at improving both patient access operations and digital patient engagement for our clients. You will primarily work with organizations using Epic’s EHR and Cheers platforms, advising on and implementing best practices across patient access applications and patient-facing digital tools. You’ll lead efforts to gather business requirements, design workflows, and optimize both front-end revenue cycle functions and digital engagement strategies. The role involves close collaboration with executive leadership, IT, and cross-functional teams to align patient access and patient experience initiatives with broader organizational goals.
Responsibilities
- Workflow Analysis and Design: Evaluate current front-end patient access workflows (scheduling, registration, referrals, etc.) and digital engagement workflows (e.g., patient outreach, scheduling channels, communication strategies). Identify bottlenecks, compliance risks, and opportunities for improved patient access and experience. Design future-state workflows aligned with Epic and Cheers best practices.
- System Configuration and Build: Advise IT teams on best practices for configuring Epic’s patient access modules (Cadence, Prelude, Referrals, Welcome, and RTE) and Cheers functionality. When needed, complete in-system configuration/build.
- Stakeholder Collaboration: Partner closely with clients’ revenue cycle, digital/patient experience, compliance, IT, and clinical teams. Act as liaison between operational and technical stakeholders by translating business needs into Epic and Cheers solutions.
- Optimization and Reporting: Develop and/or monitor key performance indicators (KPIs) across patient access and digital engagement. Recommend ongoing improvements and system enhancements. Guide reporting efforts using Clarity, Caboodle, Reporting Workbench, and other tools.
- Testing and Validation: Guide and support testing efforts (unit, integrated, user acceptance testing, etc.) across both patient access and digital engagement solutions.
- Regulatory and Compliance Guidance: Ensure workflows support accurate data capture for demographics, insurance, referrals, and patient communications to ensure clean claims and compliant outreach practices.
- Project Management: Develop and manage project plans, anticipate and resolve issues, facilitate change management, and present project updates to leadership. Lead teams through successful end-to-end work plan execution.
- Client Communication: Create concise, and client-ready communications with clear storylines and actionable recommendations.
Qualifications And Desired Skills
- 5+ years in a patient access leadership role.
- Experience with Epic Cheers functionality (implementation, optimization, and certification strongly preferred). Certification in Cadence and Cheers required. Additional Epic patient access certifications preferred.
- In-depth understanding of patient scheduling and registration workflows, front-end revenue cycle and financial clearance processes, healthcare compliance, and patient experience considerations.
- Strong project management and communication skills.
- Ability to bridge technical configuration with operational needs.
- Strong ability to speak to and drive organizational KPIs.
- Demonstrated ability to clearly communicate with all levels of an organization, both verbally and in writing.
Key skills/competency
- Epic Patient Access
- Business Process Consulting
- Revenue Cycle Transformation
- Workflow Analysis and Design
- System Configuration
- Stakeholder Collaboration
- Project Management
- Healthcare Compliance
- Patient Experience
- Epic Cadence and Prelude
Skills & topics
- Business Process Consultant
- Epic Patient Access
- Revenue Cycle
- Healthcare Consulting
- Workflow Optimization
- Patient Access
- Epic Cadence
- Epic Cheers
- Project Management
- IT Consulting
How to get hired
- Research Chartis's culture: Understand their mission to improve healthcare and their focus on innovation.
- Tailor your resume: Highlight your 5+ years of Epic Patient Access leadership and Epic Cheers experience.
- Craft a compelling cover letter: Emphasize your project management and client communication skills.
- Prepare for interviews: Be ready to discuss workflow optimization and stakeholder collaboration strategies.
- Showcase Epic expertise: Clearly articulate your experience with Cadence, Prelude, and Cheers certifications.
Technical preparation
Master Epic Cadence, Prelude, and Cheers configurations.,Practice workflow analysis and system design exercises.,Prepare to discuss KPI development and reporting.,Review healthcare compliance and data capture standards.
Behavioral questions
Describe a complex patient access challenge you solved.,How do you collaborate with diverse stakeholder groups?,Explain your approach to managing project timelines.,How do you translate business needs into technical solutions?
Frequently asked questions
- What are the required certifications for the Epic Patient Access Business Process Consultant role at Chartis?
- For the Epic Patient Access Business Process Consultant position at Chartis, you are required to have certifications in Epic Cadence and Epic Cheers. Additional Epic patient access certifications are preferred.
- What is the salary range for the Business Process Consultant role at Chartis?
- The salary range for the Business Process Consultant role at Chartis is $118,000 to $172,500 annually, with potential eligibility for a discretionary bonus.
- Does Chartis offer remote work for the Epic Patient Access Business Process Consultant position?
- Yes, Chartis allows remote work for the Business Process Consultant role. The company has offices in Boston, Chicago, New York, Washington D.C., and Nashville.
- What key Epic modules are involved in this Business Process Consultant role?
- This role primarily involves working with Epic's patient access modules, including Cadence, Prelude, Referrals, Welcome, and RTE, as well as Epic Cheers functionality.
- What experience is necessary to be considered for the Epic Patient Access Business Process Consultant job at Chartis?
- To be considered for this role, you need over 5 years of experience in a patient access leadership position and experience with Epic Cheers functionality. Certification in Cadence and Cheers is also required.