Clinical Onboarding Specialist

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About The Role

Our workforce is rapidly expanding and subject to changing processes as we scale and adopt cutting edge behavioral health technology. The Clinical Onboarding Specialist manages all aspects of onboarding, from pre-boarding communication to launching into client-facing care. This role collaborates with multiple departments to ensure training materials are clinically relevant, impactful, and inclusive of all learning styles. The Clinical Onboarding Specialist is responsible for overseeing new employees integrate into the organization, conducts training sessions, and provides support to ensure a smooth transition for new hires.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Manages new hire onboarding from pre-boarding through client-facing care.
• Support Clinical training efforts, learning the intricacies of your defined Onboarding Cohorts’ roles and responsibilities so you can assist as they come up to speed.
• Assists new hires with completing all necessary steps required to complete Charlie Health’s rigorous Clinical onboarding process, stepping in to provide additional direct training and support directly as needed.
• Maintains regular contact with new hires via all available channels, including email, phone, and text.
• Assures that onboarding materials are up to date, relevant, and impactful.
• Works seamlessly with recruiting, onboarding, leadership, regulatory, and HR operations departments to keep them apprised of new hire progress and performance.
• Conducts periodic audits of employee file data for timeliness and completeness.
• Maintains strict confidentiality when managing sensitive employee and contractor information. Escalates issues promptly and with diplomacy and discretion.
• Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.
• Other duties as assigned.

Requirements

• Bachelor’s Degree required
• 2 years of HR onboarding administration or training experience required
• HR experience in a clinical setting is highly desirable
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Outside the box thinker; excellent at problem solving
• Familiarity with and willingness to use cloud-based communication software - Google Suite, Slack, Zoom, Dropbox
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• Work authorized in the United States and native or bilingual English proficiency

Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $44,000 and $58,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include other Charlie Health-sponsored benefits.

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Key skills/competency

• Onboarding Management
• Clinical Training Support
• HR Administration
• Confidentiality
• Communication Skills
• Problem Solving
• Relationship Building
• Regulatory Compliance
• Google Suite
• Cloud-based Software