Online Content Assistant
Charles Tyrwhitt · London, England, United Kingdom
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- On site
- Temporary
- £30,000 / year
- London, England, United Kingdom
Job highlights
- Optimize websites and drive key metrics.
- Manage product launches and promotions across global sites.
- Collaborate with cross-functional teams for content accuracy.
- Ensure engaging and up-to-date online customer experience.
- Utilize e-commerce tools and basic HTML.
About the role
The Role
At Charles Tyrwhitt, our purpose is to “Make it easy for men to dress well,” and we can’t do that without our specialist teams. We’re looking for an Online Content Assistant to join our team and play a key role in shaping our customers' online shopping experience. The primary purpose of this role is to optimize our websites and drive key performance metrics. You will take ownership of managing products and promotions across all our websites (UK, US, Germany, Europe, Australia, and Rest of World). You will work collaboratively with colleagues across Trade, Buying, Marketing, Merchandising, and Design to ensure promotions, product information, and categories are accurate, engaging, and up-to-date.
What You Will Be Doing
Content
- Build engaging homepage content aligned with key marketing messages and campaigns.
- Maintain and update promotional messaging and visual assets across all websites.
- Manage navigation updates, including entries and visuals, across different devices.
- Conduct daily quality assurance (QA) checks to ensure a high standard of site accuracy and user experience.
Product
- Own and deliver seasonal product launches twice a year, with team support, ensuring seamless and timely execution across all websites.
- Collaborate cross-functionally with Merchandising, Design, and Buying teams to align on product strategy and launch requirements.
- Manage weekly product launches on-site, ensuring accuracy, consistency, and adherence to timelines.
- Create, update, and maintain product categories on the website, working closely with the Trade team to optimize performance.
Other
- Set up all promotions for web, print, and email, testing functionality before launch.
- Take ownership of specific territories, ensuring the site reflects local trading requirements and priorities.
- Handle customer queries shared by the customer service team.
- Train new team members.
What We Are Looking For
- Excellent verbal communication & interpersonal skills.
- Working knowledge of Microsoft Office, especially Excel.
- Proactive and highly motivated team player.
- Strong attention to detail.
- Ability to work to deadlines and manage time effectively.
- Previous retail experience.
- Basic skills in HTML.
- Salesforce experience.
- French, German, Italian, or Spanish is a plus.
What You Can Expect
- Competitive salary and excellent bonus scheme.
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward.
- Access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- Hybrid working policy: 3-4 days per week in the office (14 days onsite across a 4-week period, with Mondays as set office days).
- Commitment to social responsibility through charity and sustainability partnerships.
- Vibrant company culture with legendary Christmas and summer parties and an active CT Social Team.
Who We Are
Charles Tyrwhitt was founded over 3 decades ago with a vision to create better shirts at better value. Today, we are known for our proper shirts but offer a complete wardrobe for men, making it easy for them to dress well for any occasion. Our purpose is to “make it easy for men to dress well” by providing stylish solutions and ensuring customers receive what they want, when and how they want it.
Our people, ‘Tyrwhitteers’, are diverse, passionate, and entrepreneurial, empowered by our 3 BE-liefs: “BE the BOSS”, “BE the CUSTOMER”, and “BE the BEST”. We foster a fun, engaging, and rewarding culture where everyone is encouraged to give their best.
Key skills/competency
- Online Content Management
- Product Management
- E-commerce Platforms
- Content Optimization
- Digital Marketing
- Cross-functional Collaboration
- Attention to Detail
- Time Management
- HTML Basics
- Salesforce
Skills & topics
- Online Content Assistant
- E-commerce
- Content Management
- Product Management
- Digital Marketing
- Website Optimization
- Retail
- Marketing
- Content Creation
- Merchandising
How to get hired
- Tailor your resume: Highlight experience in content management, product launches, and e-commerce platforms relevant to the Online Content Assistant role.
- Showcase attention to detail: Emphasize your ability to conduct QA checks and manage product information accurately.
- Demonstrate collaboration skills: Provide examples of working effectively with Buying, Marketing, and Merchandising teams.
- Prepare for interviews: Be ready to discuss your understanding of driving key performance metrics and optimizing online user experience.
- Highlight relevant software skills: Mention proficiency in Microsoft Excel, HTML basics, and any Salesforce experience.
Technical preparation
Familiarize yourself with e-commerce content management systems.,Practice using Excel for data manipulation and reporting.,Review basic HTML to understand website structure.,Understand the Salesforce platform's basic functionalities.
Behavioral questions
Describe a time you ensured accuracy in content.,How do you manage multiple deadlines effectively?,Give an example of successful cross-functional collaboration.,How do you approach prioritizing tasks?
Frequently asked questions
- What are the key responsibilities of an Online Content Assistant at Charles Tyrwhitt?
- The Online Content Assistant at Charles Tyrwhitt is responsible for optimizing websites, managing product information and promotions across multiple international sites, building engaging homepage content, and ensuring site accuracy through daily QA checks. They also collaborate with various teams like Trade, Buying, Marketing, Merchandising, and Design to ensure a seamless online customer experience.
- What kind of experience is preferred for the Online Content Assistant role at Charles Tyrwhitt?
- Charles Tyrwhitt prefers candidates with previous retail experience, a working knowledge of Microsoft Office (especially Excel), basic HTML skills, and Salesforce experience. Excellent verbal communication, strong attention to detail, and the ability to manage time effectively are also highly valued.
- How does Charles Tyrwhitt support professional development for an Online Content Assistant?
- Charles Tyrwhitt fosters an entrepreneurial environment where employees are encouraged to take initiative and drive change. The company provides opportunities to manage significant projects like seasonal product launches and potentially train new team members, contributing to professional growth within the e-commerce space.
- What is the work arrangement for the Online Content Assistant position at Charles Tyrwhitt?
- This is a hybrid role at Charles Tyrwhitt, requiring employees to work from the office 3-4 days per week. Specifically, there are 14 days onsite across a 4-week period, with Mondays designated as mandatory office days.
- How does Charles Tyrwhitt ensure product launches are successful for the Online Content Assistant?
- Charles Tyrwhitt ensures successful product launches through strong cross-functional collaboration between the Online Content Assistant and teams such as Merchandising, Design, and Buying. The role involves managing weekly product launches and seasonal launches twice a year, with a focus on accuracy, timeliness, and adherence to timelines across all websites.
- Are there any language skills that are a plus for the Online Content Assistant role at Charles Tyrwhitt?
- Yes, proficiency in French, German, Italian, or Spanish is considered a plus for the Online Content Assistant role at Charles Tyrwhitt. This can be beneficial for managing content and priorities for specific international territories.