Associate, Desktop Support

Your Opportunity

At Charles Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The Onsite Support Group is responsible for providing onsite/deskside and remote 2nd level technical support and analysis on various aspects of end user systems support.

These systems and responsibilities include but are not limited to support of technology hardware (Desktops, Laptops, etc.), virtual desktops (VM/VDI), software, mobile device and video conferencing. This individual will perform system administration and maintenance of end user systems utilizing standard industry tools, management consoles and administration portals.

What you have

Required Qualifications

• Bachelor’s degree in computer science or related field or equivalent technical/vocational certification and a combination of experience preferred.
• Minimum of 3 years’ experience working in a service desk, desktop support, or technology support environment.
• 2+ years of experience using BigFix, Remedy, Azure, Intune and/or other large systems management tools.
• Completed Microsoft Certifications, Professional Development, or Technical Training.

Preferred Qualifications

• Strong customer service skills, with the ability to communicate professionally and empathetically.
• Detail-oriented with the ability to manage multiple tickets and tasks effectively.
• Self-motivated and able to work independently with minimal guidance.
• Excellent oral and written communication skills.
• Aptitude for learning.
• Positive, team-oriented mindset with a proactive approach to problem-solving.
• Proficiency in diagnosing basic technical issues, troubleshooting desktop applications, hardware, and web applications.
• Experience supporting users in their use of applications such as Microsoft Office 365, PowerShell, CrowdStrike, VPN, Citrix, Remedy and MDM (mobile device management).
• Experience with standard imaging on Windows and MAC laptops.
• Strong understanding of Microsoft Best Practices.

What’s in it for you

At Charles Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan.
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

Key skills/competency

• Desktop Support
• Technical Support
• System Administration
• Troubleshooting
• End-User Support
• Hardware Support
• Software Support
• Mobile Device Management
• Customer Service
• BigFix