Post Production Support Specialist
Charles River Development
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Overview
The Post Production Support Specialist supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. This role involves defining new client requirements, configuring and tuning the application to match business and technical needs, training users, testing workflows, and resolving issues.
Responsibilities
- Analyze and evaluate client requirements and issues.
- Educate customers on CRIMS methodologies and functionalities.
- Advise on best practices for implementing Charles River solutions.
- Maintain client issue lists and status reporting.
- Document requirements and suggest product improvements.
- Collaborate with Professional Services and Technical Support teams.
- Support defect resolution by communicating issues clearly.
Qualifications
Minimum of 5 years of experience in implementing or supporting mission-critical financial solutions with hands-on experience in front, middle or back office investment management systems. A degree in a business or technical field is required; advanced degrees or industry certifications like CFA are a plus.
Company Background
Charles River Development, a part of State Street since 2018, provides enterprise investment management software solutions. This role is integral to supporting State Street Alpha and maintaining strong customer service and product quality.
Key skills/competency
- CRIMS
- Investment Management
- Client Support
- Configuration
- Issue Resolution
- Training
- SQL
- Defect Management
- Financial Industry
- Technical Support
How to Get Hired at Charles River Development
- Research Charles River Development: Understand company values and industry approach.
- Customize your resume: Highlight financial systems and support skills.
- Prepare examples: Share experience with post go-live support.
- Practice technical scenarios: Review SQL, FIX, and database concepts.
- Engage with recruiters: Leverage LinkedIn and career pages.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background