Product Quality Engineer @ ChargePoint
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About ChargePoint
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025, ChargePoint leads the EV charging revolution with a comprehensive set of hardware, software and mobile solutions across North America and Europe.
Our Mission
ChargePoint is dedicated to making the transition to electric mobility easy, supporting businesses, fleets and drivers in building an all-electric future.
What You Will Be Doing
As a Product Quality Engineer at ChargePoint, you will ensure top quality of our custom products shipped to end customers. You will be jointly responsible for:
- Managing and resolving customer escalations for hardware and software quality issues.
- Collaborating with Quality Failure Analysis and Customer Service teams.
- Partnering with global contract manufacturers to improve quality control processes.
- Working with Supplier Development and Quality Engineers to contain, root-cause, and resolve product failures.
Key Responsibilities
You will lead customer quality escalations, support field quality issue reviews, coordinate failure analysis across various teams, present executive summaries, and lead management review meetings. You will also be responsible for:
- Leading FA/RCCA for both hardware and software.
- Implementing PFEMA and related analytical techniques.
- Conducting quality audits and reviews at contract manufacturers.
- Collaborating with CX Data Ops and Supply Chain for process automation.
What You Will Bring
The ideal candidate has 3-5 years of experience in field quality escalation and factory product quality, strong problem-solving skills, hands-on software programming experience (Python, C++), and a Bachelor's degree in a related engineering field. Excellent communication skills and the ability to present to executive management are required.
Location
This position is based in Campbell, CA.
Key skills/competency
Product Quality Engineer, Failure Analysis, Root Cause, Corrective Actions, PFEMA, Quality Audits, Contract Manufacturers, Customer Escalations, Cross-functional Collaboration, Software Programming
How to Get Hired at ChargePoint
🎯 Tips for Getting Hired
- Customize Your Resume: Tailor experiences to quality engineering requirements.
- Research ChargePoint: Understand the company mission and recent projects.
- Highlight Technical Skills: Emphasize software programming and failure analysis.
- Prepare for Interviews: Practice discussing cross-functional collaborations.