Client Service Assistant Internship, Fashion Boutique

Client Service Assistant Internship, Fashion Boutique at CHANEL

Visionary, entrepreneurial, and intrepid, Gabrielle Chanel made creation her watchword, cultivating the art of reinventing herself with each collection. This desire for audacity and novelty is rooted in CHANEL's DNA and continues to fuel the permanent tension between heritage and modernity.

CHANEL's organization is based on a network of 3 divisions - Fashion, Fragrance & Beauty, Watches & Fine Jewelry – global functions, and a presence in over 110 countries.

Multinational and decentralized, CHANEL offers numerous opportunities for self-fulfillment through the exercise of one's profession.

Your Missions:

Integrated within one of our Fashion boutiques, your main missions will be to:

• Assist the Customer Service Manager (SAV) daily.
• Welcome local and international clients to the boutique, offering excellent service for item deposits and collections.
• Transform a dissatisfied client into a loyal one through your relational skills.
• Advise clients on the appropriate care for each type of item.
• Participate in the operational management of after-sales service: track ongoing repairs (computerized recording of current repairs, follow-up on dispatch to our workshops, item inspection upon return, drafting correspondence, phone contacts, etc.).
• Assist in carrying out small repairs in the Boutique.

Profile sought:

As a student in higher education studying commerce and management, you have initial experience in Retail (sales, stock management, etc.) or management.

Interested in fashion, you wish to evolve in the Retail universe. You are proficient in English and computer tools.

Your dynamism and rigor, combined with your sense of service, will be essential assets to successfully carry out your missions.

Live the CHANEL Experience!

To facilitate your integration into the House, you will benefit from an integration program, including training on the history and products of CHANEL.

You will deepen your Retail knowledge and develop your communication skills by evolving through contact with several departments in the Europe region.

During events, you will join a Community of Young Talents and thus build your professional network.

Recruitment Process:

• Apply online. If your profile is selected, you will be contacted by the Human Resources team for a phone interview and an HR interview. Otherwise, you will receive an email informing you of the refusal of your application. Following a positive exchange with the Human Resources team, you will meet the manager(s) in charge of the position.

The richness of our teams is born from the singularity of each individual. CHANEL values diversity in all its forms.

6-month internship, July 2023

Location: Cannes

Key skills/competency

• Customer Service Excellence
• Client Relationship Management
• Retail Operations
• Fashion Industry Knowledge
• Repair Coordination
• After-Sales Service (SAV)
• Multilingual Communication (English)
• Problem Resolution
• Inventory Management
• Computer Literacy