Support Engineer

About Chalk

Chalk is building the data platform that powers the future of machine learning applications. We tear down complexity, latency, and scale barriers that have traditionally constrained ML capabilities. Our platform combines Rust-speed performance with elegant tools that developers love to use. Leading companies depend on Chalk for everything from stopping fraudulent credit card swipes, verifying identities, and maximizing clean energy capture. We've recently raised a $50 million Series A, led by Felicis.

About the role

As a Support Engineer at Chalk, you'll be our front-line technical support expert, ensuring customers have exceptional experiences with our products. You will work directly with clients across industries like finance, healthcare, and e-commerce, helping them troubleshoot and optimize their usage of Chalk's platform. This role offers a unique opportunity to deeply understand our technology, partner closely with our Engineering and Forward Deployed Engineering teams, and significantly impact customer satisfaction and product quality.

We work in-person Monday through Friday in our SF and NY offices. We don’t currently offer remote or hybrid positions.

What you will do

• Provide front-line technical support to Chalk customers, diagnosing and resolving technical issues promptly.
• Collaborate with Engineering to escalate and resolve complex issues effectively.
• Develop deep product knowledge to help customers maximize value from Chalk.
• Document solutions, create knowledge-base articles, and share insights to prevent recurring issues.
• Identify opportunities to enhance product reliability, usability, and customer satisfaction.

What we're looking for

• Technical background with experience in technical support or software engineering.
• Proficiency in Python and SQL.
• Strong troubleshooting, problem-solving, and analytical skills.
• Exceptional written and verbal communication skills.
• Ability to collaborate effectively with both technical and non-technical teams.
• Previous experience in customer-facing technical roles is highly desirable.

Bonus points

• Experience supporting ML/data infrastructure or products.
• Understanding of Machine Learning operations and infrastructure.
• Previous experience in a high-growth technology startup.

Benefits

• ⚕️Comprehensive medical, dental, and vision insurance
• 🏦 Flexible Spending Account (FSA), Health Savings Account (HSA)
• 🦮 Expert Healthcare Guidance
• 💵 Retirement savings
• 🎄15 company holidays each year
• 🏖️15 days of personal time off each year
• 🚌 Flex Commuter Benefits
• 🌮 Daily lunch and dinner on Chalk
• 🥤Office is fully-stocked with drinks and snacks to fuel your work day.
• 🍽️ Staying late? Dinner is on us
• 🚖 Staying even later? Grab an Uber / Lyft home on Chalk

Compensation

Chalk offers early team members a generous salary + equity package based on experience and competitive benefits.

Actual compensation awarded to successful candidates will be based on several factors, including market, location, scope of the position and individual qualifications objectively assessed during the interview process.

Our comprehensive total package plays a major role in how we recognize individuals for the impact they will have on Chalk’s growth and us achieving our goals.

Inclusivity

Chalk is an equal opportunity employer. We value diversity and inclusion and provide reasonable accommodations to anyone in need of individualized support.

Key skills/competency

• Technical Support
• Troubleshooting
• Python
• SQL
• Problem Solving
• Customer Service
• ML Data Infrastructure
• Documentation
• Cross-functional Collaboration
• Analytical Skills