Associate Renewals Specialist - SMB

Associate Renewals Specialist - SMB/Success Outreach

Chainalysis is seeking driven operational problem-solvers to set up success and expansion within our self-service segment. Our team’s goal is to ensure small and medium-sized cryptocurrency businesses and financial institutions see the value of implementing our solutions, have a great digital experience, and keep coming back.

Associate Renewals Specialists will gain an understanding and experience of a software sales cycle and learn to build a new customer journey for our emerging segment. You’ll grow your understanding of renewals and account management, identify pain points, communicate solution value, and lead customers through a successful renewal process. Success in this role is measured by renewal attainment, operational excellence, and successful expansion of high-potential accounts.

Key Responsibilities:

• Manage customer support escalations, prepare and execute renewals, and ensure smooth operations.
• Train to become an expert in our product suite and connect customers with solutions for their business goals and regulatory responsibilities.
• Partner with revenue operations to execute automation and internal AI systems to increase capacity and improve the customer journey.
• Drive adoption by understanding customer satisfaction, the renewal process, and customer success factors.
• Learn to create and execute a data-driven approach to manage customers at scale in a high-volume, low-touch environment.

What We’re Looking For:

• Understanding of B2B SaaS Sales and ability to think at scale, focusing on the customer journey.
• Ability to identify, communicate, and execute process improvements using automation and AI.
• Articulate, enthusiastic, and effective communicators.
• Enjoy working in an experimental environment, understanding the need for velocity over process.
• Desire to build skills in modernizing sales operations with a focus on quality customer digital experience.

Nice-to-have Skills:

• Awareness of regulatory responsibilities for crypto businesses.
• Basic knowledge of the small-to-medium crypto customer’s business goals.

About Chainalysis:

Blockchain technology is powering a growing wave of innovation. Businesses and governments globally use blockchains for efficient banking, customer connection, and criminal investigations. As blockchain adoption grows, organizations seek access to this ecosystem. Chainalysis provides complete knowledge of blockchain activity through data, services, and solutions, enabling organizations to navigate blockchains safely and with confidence.

You belong here. At Chainalysis, diversity of experience and thought makes us stronger. With global customers and employees, we are committed to ensuring our team reflects the unique communities around us and continually learning by reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience, and more. If you need accommodations due to a disability for our interview process, please let us know. Learn more here. We can’t wait to meet you.

Key skills/competency:

• Renewals Specialist
• SMB
• Customer Success
• B2B SaaS Sales
• Account Management
• Automation
• AI Systems
• Customer Journey
• Operational Excellence
• Sales Process