Senior Systems Analyst

About CGI

At CGI, we are seeking an experienced Senior Systems Analyst to join our Technology organization. This role is perfect for a strategic, digitally savvy problem solver who thrives in fast-paced environments and enjoys working at the intersection of business needs, technology modernization, and customer experience. You will support multiple pods focused on platform health, scalability, and modernization, directly contributing to product launches, advisor-led tools, and integration initiatives that strengthen our insurance technology ecosystem. This is a hands-on, high-impact role where you will collaborate with architects, engineers, product owners, and business partners to deliver solutions that drive measurable outcomes.

Responsibilities

• Analyze, design, and document end-to-end system interactions across multiple applications and services.
• Develop detailed solution requirements, user stories, functional specifications, and data mapping for moderate to complex systems.
• Evaluate existing systems and recommend improvements to enhance performance, scalability, and maintainability.
• Support modernization initiatives, including migration to new platforms, services, and integration patterns.
• Work with REST, SOAP, JSON, and API-based integrations to support new and existing capabilities.
• Use SQL to analyze data, validate logic, and support troubleshooting.
• Interpret code and technical architecture to understand system behavior and business logic.
• Produce business flow diagrams, sequence diagrams, and system interaction documentation.
• Partner with product owners, architects, business analysts, and engineering teams to define and refine requirements.
• Participate in Agile ceremonies and contribute to sprint planning, backlog refinement, and release readiness.
• Coordinate release activities and ensure smooth deployment of new features and enhancements.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Investigate production incidents, perform root cause analysis, and recommend long-term fixes.
• Write Splunk queries and build dashboards/alerts to monitor system health.
• Support continuous improvement of monitoring, alerting, and operational processes.
• Apply Behavior Driven Development (BDD) practices using Gherkin/Cucumber where applicable.

Required Qualifications

• 10+ years of professional experience as a Systems Analyst supporting software applications or platforms.
• Strong background in requirements analysis, system design, and documentation for complex systems.
• Hands-on experience with SQL, APIs, REST/SOAP services, and data integration.
• Proven experience working in Agile environments.
• Proficiency with Scrum tools (Jira preferred).
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to produce clear, concise, and accurate technical documentation.
• Experience supporting production systems, including incident analysis and monitoring.

Preferred Qualifications

• Familiarity with enterprise architecture concepts.
• Experience with platform modernization or cloud-native transformation initiatives.
• Knowledge of BDD frameworks (Gherkin/Cucumber).
• Ability to interpret code (any language) to understand business logic.
• Experience working in the insurance or financial services domain.

Education

Bachelor's degree in Computer Science or related field.

Compensation & Benefits

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $87,600.00 - $153,300.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Company Culture

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

Accommodations

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

Military Transition

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

Background Checks

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

Pay Transparency

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Key skills/competency

• Systems Analysis
• Requirements Gathering
• System Design
• Technical Documentation
• SQL
• APIs
• REST/SOAP
• Agile Methodologies
• Splunk
• Root Cause Analysis