Junior ServiceNow Developer

Position Overview: Junior ServiceNow Developer

CGI, a leading global consulting and IT services business and Canadian success story, is seeking a skilled Junior ServiceNow Developer. This role offers the opportunity to join an outstanding culture that values innovation, diversity, inclusion, and corporate social responsibility. As a CGI Partner, you'll contribute to a team that supports local communities while leveraging global expertise. Benefits include a share purchase program, profit sharing, wellness credits, and flexible work schedules.

We are looking for a dedicated professional to design, implement, and optimize solutions on the ServiceNow platform. This position demands hands-on development, robust problem-solving abilities, and strong collaboration with stakeholders to deliver high-quality ServiceNow applications and integrations that align with business requirements.

Your Future Duties and Responsibilities

• Develop, configure, and customize ServiceNow modules, including ITSM, CSM, CRM, ITOM, SPM, or HRSD, applying ServiceNow's best practices.
• Create and manage scripts, workflows, Business Rules, and UI policies within the ServiceNow platform.
• Integrate ServiceNow with third-party systems and ensure proper configuration of imported data.
• Perform system upgrades, comprehensive testing, and troubleshooting to maintain platform stability and performance.
• Collaborate effectively with stakeholders to gather detailed requirements and translate them into actionable user stories.

Required Qualifications To Be Successful In This Role

• 3 - 5 years of hands-on experience as a ServiceNow Developer.
• Proven knowledge and experience in implementing new ServiceNow modules.
• ServiceNow certification in ITSM, CSM, CRM, ITOM, SPM, or HRSD modules is a strong asset.
• Proficiency in ServiceNow platform's core functionalities and capabilities.
• Experience in building and maintaining integrations with other systems.
• Critical thinking skills for requirement gathering, solution design, and automation design.
• Strong understanding of ITIL principles and ServiceNow best practices.
• Excellent problem-solving, analytical, and communication skills.

Life at CGI

At CGI, you're invited to be an owner from day one, shaping the company's strategy and benefiting from collective success. Your work creates value through innovative solutions and client relationships, backed by global capabilities. You'll grow your career with a company built to last, supported by leaders who prioritize your well-being and professional development. CGI fosters a diverse and inclusive workplace where everyone belongs, empowering partners to thrive and collaborating with clients to build inclusive communities. CGI is an equal-opportunity employer committed to providing accommodations during the recruitment process if needed.

Key skills/competency

• ServiceNow Development
• ITSM/CSM/CRM/ITOM/SPM/HRSD
• Workflow Automation
• Scripting (JavaScript)
• System Integration
• Platform Configuration
• ITIL Principles
• Troubleshooting
• Requirement Gathering
• Problem-Solving