Associate, IT (Mumbai)
Cerberus Capital Management · Mumbai, Maharashtra, India
- On site
- Full-time
- $75,000 / year
- Mumbai, Maharashtra, India
Job highlights
- Provide remote IT support to 1000+ users globally.
- Resolve Microsoft-centric system and Office 365 issues.
- Manage user accounts, devices, and core infrastructure.
- Support virtual environments and video conferencing tools.
- Collaborate with global teams and improve processes.
About the role
Systems Support Engineer
The Support Engineer will join our Global Support Engineering Team, providing remote technical assistance to over 1,000 users across 37 global offices. This role will collaborate closely with existing teams in New York, London, and Baarn (Netherlands) to ensure seamless support for a fast-paced enterprise environment. The engineer will resolve issues related to Microsoft-centric systems, prioritize end-user satisfaction, and contribute to maintaining high operational standards in a cloud-first, Office 365-driven workplace.
Requirements
- Minimum 2-3 years of experience in technical support roles.
- Microsoft certifications (e.g., M365, Azure, MS Teams) or equivalent experience.
Core Competencies / Key Responsibilities
- Expertise in troubleshooting and resolving Windows OS (Win 10/11) and Microsoft Office 365 issues, including Admin Center management.
- Proficiency in Microsoft Exchange Online, Azure AD, and Teams administration (user/group management, distribution lists, email flow troubleshooting).
- Strong knowledge of Microsoft Intune for mobile device management and endpoint security.
- Experience deploying, optimizing, and troubleshooting Windows desktops in virtual environments (e.g., VMware Horizon).
- Ability to manage Active Directory, DNS, DHCP, and other core infrastructure components and technologies.
- Skilled in supporting network printers, multifunction devices, and third-party/custom applications on Windows platforms.
- Experience administering Microsoft Teams Rooms and video conferencing tools (e.g., Zoom, Cisco Webex).
- Strong analytical skills to diagnose issues remotely and deliver timely resolutions.
- Excellent customer service ethos with clear verbal/written communication skills for global stakeholders, including executives.
- Flexibility to work occasional off-hours or rotating shifts to align with global offices.
- Collaborative team player with a proactive approach to documentation and process improvement.
Preferred Qualifications
- Prior experience working in a financial services or private equity firm, with an understanding of the unique IT demands in these environments.
- VMware Horizon View or virtual desktop infrastructure (VDI) support.
- PowerShell scripting for task automation and systems management.
- Experience with Microsoft Endpoint Manager/Configuration Manager.
- Vendor coordination for hardware/software escalations.
Key skills/competency
- Windows OS Support
- Microsoft Office 365
- Azure Active Directory
- Microsoft Intune
- VMware Horizon
- Active Directory Management
- Microsoft Teams Administration
- Technical Troubleshooting
- Customer Service
- Process Improvement
Skills & topics
- Systems Support Engineer
- IT Support
- Microsoft 365
- Azure AD
- Windows OS
- VMware Horizon
- Technical Support
- Help Desk
- Office 365
- Exchange Online
- Microsoft Intune
- Active Directory
- DNS
- DHCP
- Remote Support
- Financial Services IT
- Private Equity IT
- PowerShell
- VDI
- Endpoint Management
How to get hired
- Tailor your resume: Highlight your 2-3 years of technical support experience and relevant Microsoft certifications. Emphasize troubleshooting skills for Windows OS, Office 365, Azure AD, and Intune.
- Showcase your expertise: Detail your experience with virtual environments like VMware Horizon and core infrastructure management (Active Directory, DNS, DHCP). Quantify achievements where possible.
- Demonstrate customer focus: Provide examples of excellent verbal and written communication, especially when supporting global stakeholders and executives.
- Prepare for technical questions: Be ready to discuss complex troubleshooting scenarios for Microsoft 365 services and endpoint management.
- Highlight collaboration: Mention your experience working in global teams and your proactive approach to documentation and process improvement.
Technical preparation
Master Windows 10/11 and Office 365 troubleshooting.,Gain proficiency in Azure AD and Intune management.,Familiarize with VMware Horizon and VDI concepts.,Practice Active Directory, DNS, and DHCP administration.
Behavioral questions
Describe a complex user issue you resolved remotely.,How do you prioritize support requests from executives?,How do you document processes for IT improvement?,Share an example of collaborating with global teams.
Frequently asked questions
- What are the key technical skills required for the Systems Support Engineer role at Cerberus Capital Management?
- The Systems Support Engineer role at Cerberus Capital Management requires expertise in troubleshooting Windows OS (Win 10/11) and Microsoft Office 365, including Admin Center management. Proficiency in Microsoft Exchange Online, Azure AD, and Teams administration is crucial, along with strong knowledge of Microsoft Intune for device management. Experience with virtual environments like VMware Horizon, Active Directory, DNS, DHCP, and supporting peripherals like network printers is also essential.
- What kind of experience is Cerberus Capital Management looking for in a Systems Support Engineer candidate?
- Cerberus Capital Management is looking for candidates with a minimum of 2-3 years of experience in technical support roles. Prior experience in financial services or private equity is preferred, as is familiarity with the unique IT demands of such environments. Experience with VDI, PowerShell scripting, and Microsoft Endpoint Manager/Configuration Manager are considered advantageous.
- Is this a remote or on-site position for the Systems Support Engineer at Cerberus Capital Management?
- The Systems Support Engineer position at Cerberus Capital Management involves providing remote technical assistance to users across global offices. While the support is remote, the role requires collaboration with teams in New York, London, and Baarn, suggesting a need for potential flexibility in working hours to align with global time zones.
- What are the preferred qualifications for the Systems Support Engineer position?
- Preferred qualifications for the Systems Support Engineer position include prior experience in a financial services or private equity firm, understanding the specific IT needs of these sectors. Additional preferred skills include VMware Horizon View or VDI support, PowerShell scripting for automation, experience with Microsoft Endpoint Manager/Configuration Manager, and vendor coordination for escalations.
- How important are Microsoft certifications for the Systems Support Engineer role?
- Microsoft certifications such as M365, Azure, or MS Teams are highly valued for the Systems Support Engineer role at Cerberus Capital Management. While not strictly mandatory, they demonstrate a recognized level of expertise and are considered equivalent to relevant experience.
- What is the expected work environment and team structure for this role?