Information Technology Specialist I
@ Century Business Products Inc.

Sioux Falls, South Dakota, United States
$40,000 - $50,000
On Site
Posted 17 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXX******* @centurybp.com
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Job Details

Information Technology Specialist I

We are excited to announce an opening for a dedicated Information Technology Specialist I to join our dynamic technology team at Century Business Products Inc. This position can be located in either Sioux Falls or Sioux City.

Job Purpose

The IT Specialist I is a member of our IT Service Desk in the Sioux Falls office, responsible for providing remote and on-site support for clients' computers, servers, and network infrastructure. They will support and assist clients’ users and various IT systems, ensuring high customer service through verbal, written, and in-person interactions. Timely response to inbound client service requests is essential.

Compensation, Benefits & Perks

  • Base Pay: $40,000 - $50,000/year
  • Monday-Friday, 8a-5p schedule with occasional on-call
  • Medical, Dental, & Vision Insurance Options
  • 401K with Company Match
  • 9 Paid Holidays plus 2 weeks of PTO upon hire
  • Opportunities for Continued Education
  • Support of a Well Established & Trusted Company

Job Tasks

  • Log and process service requests via telephone and ticketing system.
  • Diagnose, troubleshoot, and resolve issues with client devices and networks.
  • Install and configure hardware components and software applications.
  • Perform routine hardware and software maintenance on client systems.
  • Ensure a high-quality customer experience with professional communication.
  • Document services and time spent accurately and timely.
  • Collaborate with team members to improve processes and procedures.

Desired Traits

  • 1+ year of end-user support experience in a technology field.
  • Knowledge of Microsoft Windows, Microsoft Office Suite, & Microsoft 365.
  • Familiar with networking protocols and technologies such as switches, routers, and firewalls.
  • Experience with ticket management and remote monitoring tools.
  • Strong collaboration, communication skills and self-motivated.

Training

Orientation is provided upon hire with ongoing professional training through in-house sessions, webinars, and external tech conferences. Self-directed training is also encouraged.

Requirements

  • Pre-Employment Background Check
  • Active Driver0 License with auto insurance or ability to obtain coverage
  • Knowledge in computer technical support, Microsoft workstation environments, and server environments (Active Directory, Terminal Services)
  • Experience with Cloud (Office 365), Email systems, Networking, Anti-virus, and Virtual Machine environments (VMWare)

Key skills/competency

  • IT Support
  • Customer Service
  • Networking
  • Troubleshooting
  • Microsoft Windows
  • Hardware Maintenance
  • Software Installation
  • Technical Documentation
  • Remote Support
  • Collaboration
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How to Get Hired at Century Business Products Inc.

🎯 Tips for Getting Hired

  • Research Century Business Products: Understand company mission and culture.
  • Customize your resume: Highlight IT support skills and experience.
  • Use keywords: Emphasize Microsoft, networking, troubleshooting.
  • Prepare for interviews: Review common IT support questions.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS troubleshooting techniques.
Practice hardware installation and maintenance.
Study networking basics and device configurations.
Familiarize with ticketing and remote management tools.

Behavioral Questions

Describe a time you solved a tech issue.
Explain your customer service approach in challenging situations.
Discuss teamwork examples in IT support.
Share an experience managing multiple tasks simultaneously.

Frequently Asked Questions