Technical Services Engineer (Public Safety Software) - Remote
CentralSquare Technologies · United States
- Hybrid
- Full-time
- $95,000 / year
- United States
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
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Job highlights
- Implement public sector software solutions for clients.
- Configure systems, document requirements, and conduct testing.
- Integrate third-party software and work with APIs.
- Collaborate with internal teams and external customers.
- Support system rollouts and provide client assistance.
About the role
About CentralSquare Technologies
CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations - from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact. At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference.The Opportunity
We are seeking a dedicated professional to assist customers in implementing CentralSquare software solutions and interfaces. Reporting to a Professional Services Manager this role involves reviewing business processes, documenting requirements, configuring systems, conducting testing, and supporting system rollouts. Additionally, the position requires collaboration with development teams to define professional services strategies, estimates, and value propositions while ensuring the successful delivery of customer value-added services. The ideal candidate will also have experience integrating third-party software solutions to enhance system functionality and interoperability.Job Duties Include
- Develop and maintain expertise in configuring our software solutions.
- Ensure consistent follow-through on project tasks, deliverables, and communications with the Project Manager and clients.
- Establish and maintain strong working relationships with customers.
- Work independently with minimal supervision, meeting project deadlines and taking ownership of issues and assignments.
- Collaborate with diverse teams and personalities both internally and externally.
- Review and quality-check the work of other consultants as needed.
- Mentor junior team members to support skill development and maintain a high-performing team.
- Provide assistance on escalations for small/medium projects and offer consultation on larger projects with managerial support.
- Identify and implement new professional services tools and software to enhance productivity.
- Proactively address and mitigate recurring issues in future implementations.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree (B.A. or B.S.) or an associate’s degree/certification with equivalent work experience.
- 2-4 years of relevant experience.
- Ability to quickly adapt to changing business and customer needs with a high degree of flexibility.
- Strong multitasking skills with the ability to manage multiple projects and tasks simultaneously.
- Quick learner, capable of grasping new applications and system features efficiently.
- Customer-focused mindset with a proactive approach to improving the user experience.
- Experience in integrating third-party software, including working with APIs, web services (REST/SOAP), and middleware tools.
- Strong ability to articulate technical and functional concepts to both technical and non-technical audiences.
- Excellent analytical, organizational, and detail-oriented skills.
- Advanced experience in scripting/coding, including API, SQL, JSON, HTML, and XML.
- Proficiency with Microsoft Suite and working knowledge of MS SQL Server.
- Technical proficiency, depending on the assignment, may include: Operating Systems (Windows & Linux-based) RDBMS, including MS SQL AWS (Amazon Web Services)
- Self-motivated and capable of working independently.
- Willingness to travel up to 25%.
CJIS Clearance
A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.Key skills/competency
- Technical Services Engineer
- Public Safety Software
- Software Implementation
- System Configuration
- API Integration
- SQL
- JSON
- Customer Support
- Project Management
- Cloud-based Platform
Skills & topics
- Technical Services Engineer
- Software Implementation
- Public Sector Software
- System Configuration
- API Integration
- SQL
- JSON
- Customer Support
- Technical Support
- Remote Job
How to get hired
- Tailor your resume: Highlight experience with software implementation, API integration, SQL, and customer support relevant to CentralSquare Technologies' public sector focus.
- Showcase technical skills: Emphasize your proficiency in scripting languages like JSON, HTML, XML, and your experience with MS SQL Server and AWS.
- Demonstrate adaptability: Prepare examples of how you quickly learn new applications and adapt to changing customer needs, showcasing your customer-focused mindset.
- Highlight collaboration: Be ready to discuss your experience working with diverse teams and managing multiple projects simultaneously, including mentoring junior members.
- Understand CJIS requirements: Acknowledge the importance of CJIS clearance and be prepared to discuss your U.S. citizenship or permanent residency status.
Technical preparation
Practice API, SQL, JSON, HTML, and XML scripting.,Familiarize yourself with MS SQL Server and AWS.,Study common public sector software functionalities.,Prepare for system configuration and testing scenarios.
Behavioral questions
Describe a complex customer issue you resolved.,How do you manage multiple projects and deadlines?,Give an example of adapting to change.,How do you collaborate with diverse teams?
Frequently asked questions
- What are the key responsibilities of a Technical Services Engineer at CentralSquare Technologies?
- As a Technical Services Engineer at CentralSquare Technologies, you will be responsible for assisting customers in implementing software solutions, reviewing business processes, documenting requirements, configuring systems, conducting testing, and supporting system rollouts. You will also collaborate with development teams on strategies and estimates, and integrate third-party software.
- What technical skills are essential for this Technical Services Engineer role?
- Essential technical skills include advanced experience in scripting/coding (API, SQL, JSON, HTML, XML), proficiency with Microsoft Suite and MS SQL Server, and knowledge of operating systems (Windows & Linux) and AWS. Experience with third-party software integration, APIs, and web services is also crucial.
- What is the educational and experience requirement for the Technical Services Engineer position?
- The role requires a Bachelor’s degree (B.A. or B.S.) or an associate’s degree/certification with equivalent work experience. A minimum of 2-4 years of relevant experience is also necessary.
- What does CJIS Clearance entail for this role at CentralSquare Technologies?
- CJIS (Criminal Justice Information Services) Clearance is a mandatory part of the onboarding process to safeguard public safety data. It involves a comprehensive background check, and typically requires U.S. citizenship or permanent residency. CentralSquare Technologies will support you in obtaining this clearance.
- Is this a remote position, and what is the travel expectation for the Technical Services Engineer?
- Yes, this is a remote position. However, the role requires willingness to travel up to 25% for project-related activities.
- What makes CentralSquare Technologies a unique company to work for, especially in the public sector?
- CentralSquare Technologies focuses on providing 'Hero-Grade Technology' for the public sector, supporting over 8,000 agencies. They are mission-driven, aiming to make communities safer and stronger through their software. They also emphasize employee growth with mentorship and learning programs, and offer competitive rewards including unlimited PTO and flexible work environments.
- How does CentralSquare Technologies support employee growth and development in the Technical Services Engineer role?