Cloud Reliability Engineer (AWS) - Remote
CentralSquare Technologies · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
Tailored resume — keyword-matched to this role.
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Job highlights
- Lead network solutions architecture and deployment.
- Ensure AWS Cloud availability and reliability.
- Develop and maintain cloud network security.
- Automate issue detection and resolution.
- Collaborate with engineering teams on projects.
About the role
About CentralSquare Technologies
CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations - from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact. At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference.The Role
Our Site Reliability Engineer leads the architecture, design, and deployment of network solutions across our client portfolio. They are responsible for developing specifications, implementing and maintaining cloud network security architecture for systems applications, performing and managing network design upgrades and hardware reconfigurations in a hybrid environment, diagnosing and resolving routing and interconnectivity issues as well as ensuring the availability, reliability, integrity, and efficient operation of the systems that support the AWS Cloud and hosted applications.Job Duties
- Designing, developing, installing, and maintaining software solutions that provide efficiency in Cloud Operations.
- Working with engineering teams to refine deployment and release processes.
- Collaborating with the engineering team on projects as the expert on reliability, performance, and efficiency.
- Assisting product engineers in development and deployment of backend applications.
- Being prepared to explain your work, decisions, and ideas to your colleagues.
- Participating in 24x7 operational support and on-call rotation shifts.
- Ensuring that all system design and procedures are documented and up-to-date, combining existing documentation where available, and creating it where needed, to create a centralized body of knowledge for all team members to utilize.
- Contributing to the upkeep of documentation to maintain relevancy and accuracy.
- Providing training and education to Cloud Operations on infrastructure and internal tooling.
- Providing level of audit and control to security personnel.
- Monitoring systems to collect metrics for tuning and capacity planning.
- Working to automate detection and resolution of recurring issues.
- Building the whole stack from load balancers to the databases.
- Ensuring safety, predictability, repeatability and auditability of all build and deploy processes.
- Providing technical leadership to other CentralSquare departments.
- Developing, coaching, mentoring individuals and teams and ensuring high performance in a fast-paced environment.
- Building tools and automation that eliminate repetitive tasks and prevent incident occurrence.
What You'll Bring to CentralSquare Technologies
Requirements
- Bachelor's Degree (or equivalent experience) in computer engineering, computer science, engineering or information systems management.
- Experience with AWS Cloud and Linux or UNIX software and systems.
- Proficient in Java, Python, or C scripting.
- Experience with Terraform, Agile, SaaS, PSQL, Cloud Architecture, and Javascript software and systems.
- Comfortable with automation scripting and debugging.
- Natural collaboration skills and an eye on continuous improvement.
- Fluent in scalability and root cause analysis exercises.
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
CJIS Clearance
A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.Key skills/competency
- Cloud Reliability Engineer
- AWS
- Linux/UNIX
- Java, Python, C
- Terraform
- Agile
- SaaS
- Cloud Architecture
- Scalability
- Root Cause Analysis
Skills & topics
- Cloud Reliability Engineer
- Site Reliability Engineer
- AWS
- Cloud Computing
- DevOps
- SRE
- Infrastructure Engineering
- Linux
- Python
- Terraform
How to get hired
- Tailor your resume: Highlight AWS, Linux/UNIX, Java/Python/C, and Terraform experience. Emphasize scalability and root cause analysis skills.
- Showcase automation: Detail your experience building tools and automating repetitive tasks in your application.
- Address CJIS clearance: Be prepared to discuss your U.S. citizenship or permanent residency for CJIS clearance.
- Prepare for technical questions: Be ready to discuss your experience with cloud architecture, security, and troubleshooting.
- Demonstrate collaboration: Highlight your ability to work with engineering teams and mentor others.
Technical preparation
Master AWS services and Linux/UNIX.,Scripting proficiency in Java, Python, or C.,Hands-on experience with Terraform and Cloud Architecture.,Practice automation, debugging, and root cause analysis.
Behavioral questions
Describe a complex reliability issue you solved.,How do you approach continuous improvement?,Explain a technical decision to non-technical colleagues.,How do you handle on-call responsibilities?
Frequently asked questions
- What is the work arrangement for the Cloud Reliability Engineer role at CentralSquare Technologies?
- The Cloud Reliability Engineer role at CentralSquare Technologies is a remote position, offering flexibility to work from anywhere. This allows for a better work-life balance while contributing to impactful public sector technology solutions.
- What are the key technical skills required for the Cloud Reliability Engineer position?
- Key technical skills for this Cloud Reliability Engineer role include extensive experience with AWS Cloud, Linux/UNIX systems, proficiency in scripting languages like Java, Python, or C, and familiarity with tools such as Terraform, Agile, SaaS, PSQL, and Cloud Architecture. Automation scripting and debugging are also essential.
- What is the importance of CJIS clearance for this role at CentralSquare Technologies?
- CJIS (Criminal Justice Information Services) clearance is a mandatory requirement for this Cloud Reliability Engineer role. It's crucial for safeguarding public safety data managed by CentralSquare Technologies. The company will support you through the process, which includes a background check and generally requires U.S. citizenship or permanent residency.
- How does CentralSquare Technologies support career growth for its Cloud Reliability Engineers?
- CentralSquare Technologies is committed to employee growth, offering mentorship programs, learning opportunities, and clear advancement paths. As a Cloud Reliability Engineer, you can expect support to develop your skills and progress in your career within a mission-driven environment.
- What kind of benefits can I expect as a Cloud Reliability Engineer at CentralSquare Technologies?
- As a Cloud Reliability Engineer, you can expect competitive compensation and a comprehensive benefits package. This includes tuition reimbursement, parental leave, paid volunteer hours, and unlimited Paid Time Off (PTO), supporting your life both inside and outside of work.
- What is the role of a Cloud Reliability Engineer in ensuring system reliability?
- A Cloud Reliability Engineer at CentralSquare Technologies is pivotal in ensuring the availability, reliability, integrity, and efficient operation of systems supporting the AWS Cloud and hosted applications. This involves designing, deploying, and maintaining network solutions, diagnosing issues, and automating processes to prevent incidents.