Compliance Audit Supervisor (remote)

Compliance Audit Supervisor (remote)

Central Research is seeking a detail-oriented and organized Compliance Audit Supervisor to join our team. This key role manages and oversees the audit coordination process and is responsible for leading the audit coordination team and identifying, planning, conducting, managing, executing, and tracking internal and external audit activities.

Key Responsibilities:

• Oversee all phases of the audit lifecycle, including planning and logistics, data collection, interdepartmental communication, and audit documentation.
• Ensure compliance with contractual obligations and federal, state, and local regulations.
• Conduct audit-related activities and lead a team of Compliance Support Specialists.
• Act as a liaison between internal departments and external auditors.
• Enhance operational efficiency, mitigate risk, and support high-quality customer experiences.

Essential Duties & Responsibilities:

• Leads Compliance Support Specialists, assigns tasks, sets deadlines, and monitors performance.
• Trains new employees in all audit procedures and systems.
• Ensures all required documents and data are prepared in advance.
• Conducts, coordinates, organizes, and schedules internal and external audits.
• Collaborates with internal teams for timely and accurate data collection aligned with audit scope.
• Manages and maintains audit documentation, tracking findings and storing records.
• Serves as the primary liaison between auditors and internal stakeholders.
• Analyzes audit results to identify trends, risks, and areas for improvement.
• Develops, tracks, and supports corrective action plans.
• Communicates audit results, insights, and recommendations to management.
• Prepares audit reports, dashboards, and statistical trend analyses.
• Participates in special reviews and initiatives to enhance customer experience.
• Stays current on regulatory changes.

Minimum Requirements (Education & Experience):

• High School Diploma
• Minimum of 2 years of experience supporting or managing loan audits in the financial services industry.
• Minimum of 1-year supervisory experience.
• U.S. Citizenship required.
• Ability to obtain and maintain a 5C Suitability clearance.

Preferred Requirements:

• Bachelor’s degree in a related field.
• 1+ year of supervisory experience in an audit or compliance role.
• 3+ years of experience in an audit or compliance role supporting the student loan servicing contract.

Minimum Requirements (Knowledge, Skills & Abilities):

• Leadership and team management.
• Knowledge of regulations and audit processes.
• Strong communication and problem-solving skills.
• Working knowledge of applicable regulations (TCPA, SCRA, FCRA, CFPB).
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to develop and deliver presentations.
• Effective facilitation and organizational skills.
• Ability to communicate effectively across all levels.
• Adaptability and flexibility.
• Fluent in reading, writing, and speaking English.

Key skills/competency

• Compliance Audit
• Audit Coordination
• Supervisory Experience
• Risk Management
• Regulatory Compliance
• Financial Services Audits
• Team Leadership
• Audit Reporting
• Process Improvement
• Internal Audits