Global Quality Customer Manager

@ Central Moloney

About the Role

The Global Quality Customer Manager at Central Moloney is responsible for developing and implementing quality standards for both existing and new products and processes. This role collaborates closely with Sales and Operations to address customer quality issues, drive root cause analysis, and ensure continuous improvement in quality management.

Key Responsibilities

• Develop and implement quality standards for products and processes.
• Participate in customer meetings to address quality issues.
• Lead root cause analysis for quality complaints and issues.
• Drive continuous improvement initiatives in manufacturing operations.
• Analyze quality data and recommend operational improvements.
• Conduct audits on production process improvements.
• Implement corrective and preventive actions to resolve quality problems.
• Maintain documentation and record-keeping of quality metrics.
• Stay up-to-date with industry best practices, technology, and trends.

Qualifications & Skills

Candidates should have 5-7 years of experience in customer quality management, a Bachelor’s degree in engineering or a related field, and solid experience with ISO standards, Quality GMS, quality tools, Six Sigma principles, and precision measuring tools. Experience in transformer manufacturing is a plus.

Benefits & Additional Information

This role offers Medical, Dental, Life, 401k, and Vacation Pay. Note that this job is safety-sensitive and the company maintains a tobacco-free facility.

Key skills/competency

• Quality Standards
• ISO Compliance
• Root Cause Analysis
• Continuous Improvement
• Data Analysis
• Auditing
• Corrective Actions
• Team Leadership
• Manufacturing
• Six Sigma