Central Market, Operations Team Manager - DFW
Central Market · Dallas, TX
- On site
- Full-time
- $85,000 / year
- Dallas, TX
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Job highlights
- Manage store operations and customer experience.
- Lead mid-level and lower-level managers.
- Oversee maintenance, safety, and loss prevention.
- Ensure facility upkeep and food safety.
- Handle partner relations and operational issues.
About the role
Operations Team Manager
Job Summary
Business Unit/Department Mission: Responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans, as well as managing an optimal customer experience. Provides operational support, facility maintenance, and leadership in the absence of the GM and Directors.
Key Responsibilities & Essential Functions
General Store Operations
- Drives business plans and strategies into day-to-day implementation and action plans.
- Manages mid-level managers and lower-level managers, including coaching and training.
- Accountable for the management and supervision of Partners in the Maintenance Department.
- Develops guidelines and procedures to set future precedent and direction.
- Assists in strategy development for the Maintenance Department and sets policy and direction.
- Leads cross-functional teams and projects.
- Ensures general operational standards are met on a consistent basis through store walks and corrective actions.
- Monitors and addresses facility maintenance issues to ensure prompt replacement and/or repair.
Customer Service and Partner Interaction
- Proactively builds relationships with Customers and assists Store Leadership in maintaining positive Partner morale and retention.
- Manages store conditions (inside and outside) to create a safe, clean, and unobstructed shopping experience and work environment.
- Responds to Customer and Partner emergency issues, requests, concerns, and resolves Partner issues.
Maintenance and Food Safety & Sanitation
- Supervises and manages Operations Managers and the Maintenance team, ensuring budget, schedule, and performance objectives are met.
- Monitors conditions and reports, documents, and tracks all store maintenance, facility, and/or equipment issues.
- First responder to equipment issues, troubleshooting, and performing root cause analysis.
- Ensures all equipment is maintained in safe working condition.
- Addresses customer incidents relating to product safety or quality.
Loss Prevention
- Trains Operations Managers on proper loss prevention procedures.
- Initiates calls and acts as the point of contact for loss prevention and enforcement issues.
- Identifies shrink opportunities and takes immediate action or reports issues.
- Maintains store security and handles emergent issues, working with security and law enforcement.
- Ensures all tills are in bookkeeping at close of business.
Other Duties
- Prepares Capital Requests for GM review.
- Monitors store/company licenses and registrations.
- Covers Receiving back door security.
- Analyzes and evaluates expense management.
- Assists other Managers with shrink opportunities.
- Performs other duties as necessary to ensure a clean, safe customer experience.
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements
- Proven management and leadership experience.
- Education from a college or technical school, or a combination of education and experience.
- Experience in handling sensitive people issues, emergency response situations, theft issues, and other serious scenarios.
- Proven ability to set objectives and lead a team to accomplish business goals.
Knowledge/Skills/Abilities
- Ability to independently prioritize issues quickly and manage time and resources appropriately.
- Ability to clearly communicate and hold self and others accountable.
- Strong verbal and written communication skills across a multi-department environment.
- Ability to work without supervision and make independent decisions reflecting business understanding and the CM Partner/Customer focused culture.
- Ability to manage time effectively.
- Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation, and/or Equipment Maintenance.
- Ability to work flexible schedules, including nights, weekends, and holidays.
Education
- Successful completion of Central Market University (CMU) training.
Physical Demands & Working Conditions
- Exposed to moving mechanical parts, small confined spaces, cleaning chemicals, and airborne particles.
- Moderate noise level.
- Lift moderately heavy loads up to 50 lbs. individually, with potential for heavier loads when team-lifting.
- Ability to bend, reach, kneel, twist, and squat.
- Ability to stand and walk for long periods of time.
- Ability to push/pull heavy loads of 75 lbs.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key skills/competency
- Operations Management
- Team Leadership
- Customer Experience
- Facility Maintenance
- Food Safety & Sanitation
- Loss Prevention
- Partner Relations
- Budget Management
- Problem-Solving
- Decision-Making
Skills & topics
- Operations Manager
- Team Management
- Store Operations
- Customer Experience
- Facility Maintenance
- Food Safety
- Loss Prevention
- Retail Management
- Leadership
- Supervision
How to get hired
- Tailor your resume: Highlight management experience, emergency response, and people issue resolution.
- Showcase leadership skills: Emphasize your ability to set objectives and lead teams to success.
- Demonstrate business acumen: Provide examples of independent decision-making and problem-solving in operations.
- Prepare for behavioral questions: Be ready to discuss how you handle challenging situations and lead diverse teams.
- Research Central Market: Understand their Partner/Customer-focused culture and values to align your responses.
Technical preparation
Review operational standards and procedures.,Understand facility maintenance protocols.,Study food safety and sanitation guidelines.,Familiarize with loss prevention techniques.
Behavioral questions
Describe a time you handled an emergency.,How do you motivate a diverse team?,Share an experience resolving partner conflict.,How do you ensure operational standards?
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Frequently asked questions
- What are the key responsibilities for an Operations Team Manager at Central Market?
- The Operations Team Manager at Central Market is responsible for driving business plans, ensuring an optimal customer experience, managing day-to-day operations, and providing operational support and facility maintenance. This includes leading mid-level managers, overseeing the Maintenance Department, ensuring food safety and sanitation, and implementing loss prevention strategies.
- What qualifications are needed to become an Operations Team Manager at Central Market?
- To be an Operations Team Manager at Central Market, you need proven management and leadership experience, a college or technical school education (or a combination of education and experience), and experience handling sensitive people issues, emergency response, and theft scenarios. A strong ability to set objectives and lead teams is also crucial.
- Does Central Market offer training for the Operations Team Manager role?
- Yes, successful completion of Central Market University (CMU) training is a requirement for the Operations Team Manager position. This suggests that Central Market invests in its employees' development and provides specific training to prepare them for the role.
- What is the work environment like for an Operations Team Manager at Central Market?
- The role involves exposure to moving mechanical parts, confined spaces, cleaning chemicals, and airborne particles, with a moderate noise level. The job requires the ability to lift moderately heavy loads, bend, reach, kneel, twist, squat, stand and walk for long periods, and push/pull heavy loads.
- How important is customer service in the Operations Team Manager role at Central Market?
- Customer service is paramount. The Operations Team Manager is expected to have a presence in the store, build relationships with customers, and ensure a safe, clean, and unobstructed shopping experience. Responding to customer issues and concerns is a key part of the role.
- What are the expectations for leadership and decision-making for this position?
- The Operations Team Manager is expected to make independent decisions that reflect a strong understanding of the business and the Central Market Partner/Customer-focused culture. They must be able to work without supervision, clearly communicate, and hold themselves and others accountable.
- Are there specific skills related to loss prevention for this role?