Senior HR Operations Specialist

Senior HR Operations Specialist at CellPoint Digital

Join CellPoint Digital: Shape the Future of Payments with Us!

At CellPoint Digital, we’re revolutionizing the way businesses in the air, travel, and hospitality sectors manage their payments. With our Leading Payment Orchestration Platform, we’re turning payments into a strategic advantage, helping clients optimize their payment experience to boost profits, maximize approvals, lower costs and take control of their payment, resulting in more money to the bottom line. We believe payments should be a strategic asset, delivering financial, customer, and operational value. Our vision is to unify the payment ecosystem, opening up a world of opportunities for leading brands in the air, travel, and hospitality industries. We transform the payment supply chain from a cost center into a profit engine, turning every transaction into an opportunity for growth and competitive advantage. At our core, we're innovators and problem-solvers united by five key values: Mission First, Ownership, Trust & Transparency, Driven, and One Team. We're ambitious professionals who embrace accountability and transform payments together. Our diverse community spans the globe, with hubs in Copenhagen, Dallas, Dubai, London, Miami, Pune, Buenos Aires, Bogota, Mexico, and Singapore, along with remote team members worldwide. We celebrate the unique perspectives and experiences that make our team extraordinary. Join us as an Senior HR Operation Specialist on our mission to turn payments into possibilities!

About the Role

We are currently seeking a full-time Senior HR Operations Specialist to join our team in Pune. This role serves as the backbone of the HR function, ensuring seamless execution of our core HR processes across the employee lifecycle, globally. This role is responsible for managing HR systems, maintaining data integrity, and delivering consistent and efficient employee experiences across geographies. Acting as the first point of contact for HR-related queries, this role will closely work with the Lead HR Business Partner to enable smooth delivery of HR initiatives, providing critical operational and logistical support across areas such as performance, engagement and culture.

How You Will Make an Impact:

• HR Systems and Data Management: Own and manage HR systems (Deel and other platforms), ensuring employee records and documentation are in line with internal policies and local compliance requirements.
• Maintain and update employee data, organisational structures, and reporting lines.
• Draft and issue employment documents including contracts, HR letters, and contractual amendments.
• Manage the operational aspects of the onboarding and offboarding process including conducting background checks, HR documentations compilation, system set up and exit processes.
• Track and manage the global visa, right-to-work, compliance documentation, proactively flagging expirations or issues to the Head of HR.
• Employee Relations: Act as the first point of contact for all global HR-related queries regarding employment, benefits, and operations, ensuring timely and effective resolution.
• Provide guidance on policies, processes and systems.
• Coordinate formal meetings for employee relations cases, document notes, and independently prepare the standard ER correspondence.
• Maintain confidentiality and handle sensitive employee data with professionalism.
• Escalate complex matters to relevant stakeholders and the Head of HR where required.
• Policy and Compliance: Maintain and update HR policies and the global employee handbook in line with company standards.
• Ensure compliance through regular audits of employee records and HR processes.
• HR Initiatives and Projects: Partner closely with the Lead HR Business Partner to provide operational and logistical support for initiatives related to performance management, engagement and workshops including tracking completion rates, scheduling sessions etc.
• Generate reports and create dashboards to support the HR team and business with decision-making.
• Liaise with Legal, Finance and IT to ensure seamless operational execution across the employee lifecycle.
• Continuously streamline and automate processes and use AI where possible.

Skills You Will Have Fine-Tuned:

• Masters degree or a PG Diploma in Human Resource Management
• Minimum of 4 years of experience in HR operations, administration or HR shared services
• Familiarity with global HR systems and tools (eg. Deel or a similar platform)
• High attention to detail and strong organisational skills
• Ability to manage multiple priorities across geographies
• HR certification such as SHRM would be a plus

You are eager to bring your unique talents and authenticity to the CellPoint Digital community. You're constantly curious and a lifetime learner. You have excellent communication and relationship-building skills. You enjoy leading and supporting cross-functional initiatives and projects in a team where you are empowered and accountable. You thrive in a fast-paced environment and the challenge of managing multiple projects simultaneously while prioritizing high-return work. You approach challenges with a solution-oriented mindset.

What's in it for you:

• We offer you the opportunity to be an innovator, challenge the status quo, and redefine the payments category.
• Competitive salary in a fast-growing start-up.
• Medical insurance with coverage for dependents (parents, spouse, children).
• Rewards and recognition system.
• Opportunity for personal and professional growth in a dynamic industry.

What makes CellPoint Digital a leader in the payment landscape isn’t just our technology - it’s our people and how we work together. We’ve built a global community where diverse talents and perspectives unite to create innovative solutions. When you join us, you become part of something bigger: a collaborative culture that crosses borders and disciplines, bringing out the best in every team member to deliver breakthrough results for our clients and partners. Together, we are transforming the payments industry - challenging, supporting, and inspiring one another in the process. Please note, we retain applicant data for 12 months for recruitment purposes and future opportunities, after which it is securely deleted. At CellPoint Digital we are committed to be globally compliant with robust data protection.

Key skills/competency:

• HR Operations
• HR Systems Management
• Employee Lifecycle
• Onboarding & Offboarding
• Compliance
• Employee Relations
• HR Policy Development
• Performance Management Support
• Data Integrity
• Process Improvement