Account Manager

About Celigo

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

Celigo is proud to be recognized as a 2025 Gartner Customers’ Choice for iPaaS, a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year, and ranked #1 iPaaS on G2 for multiple quarters. We are a leading intelligent automation platform that puts the power of automation in the hands of every team.

The Role of an Account Manager

We are looking for a customer-focused Account Manager to build strong, long-term relationships with our clients and help them achieve success using our products and services. The Account Manager will act as a trusted advisor, ensuring customer satisfaction, driving retention, and identifying opportunities for growth within existing accounts.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Understand customer goals, challenges, and business needs
• Drive customer adoption, engagement, and overall satisfaction
• Manage renewals and proactively address retention risks
• Identify and develop upsell and cross-sell opportunities
• Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience
• Track account health, usage, and performance metrics
• Conduct regular check-ins, business reviews, and success planning with customers
• Resolve issues and escalate when necessary to ensure timely resolution
• Maintain accurate account information and activity in CRM systems

Skills & Abilities

• Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
• Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely
• Problem-solving skills with the ability to anticipate challenges and proactively develop solutions
• Negotiation and influence skills to support renewals, expansions, and customer advocacy
• Adaptability and resilience in a dynamic, evolving business environment
• Ability to handle difficult conversations professionally while maintaining positive customer relationships

Education & Experience

• 3+ years of experience in account management, customer success, sales, or another client-facing role
• Demonstrated experience managing a portfolio of customer accounts and building long-term relationships
• Experience working with cross-functional teams to deliver customer solutions and outcomes
• Proven track record of supporting customer renewals, retention, and revenue growth
• Experience in a B2B environment; SaaS or technology industry experience strongly preferred
• Familiarity with CRM systems and account management tools (e.g., Salesforce, HubSpot)
• Experience conducting customer meetings, business reviews, and value-driven conversations

What Celigo Offers

Here you'll experience a remote-first culture built on trust, collaboration, and transparency, within a high-growth, inclusive work environment where innovation thrives. We offer lightspeed learning opportunities, exceptional coworkers, and competitive compensation and benefits, including three weeks of vacation, wellness days, holidays, parental leave, a generous benefits package, a monthly tech stipend, and recognition and career development opportunities.

Diversity, Equity, Inclusion, and Accessibility

Celigo is proud to be an equal-opportunity workplace, committed to fostering a safe, collaborative environment. Our Taking a Stand Initiative supports diversity, equity, inclusion, and accessibility for all employees, regardless of race, color, ancestry, national origin, or any other protected characteristic.

Key skills/competency

• Account Management
• Customer Success
• Client Relationship Management
• SaaS Experience
• CRM Systems (Salesforce, HubSpot)
• Customer Retention
• Upselling and Cross-selling
• Negotiation Skills
• Problem Solving
• Integration Platform (iPaaS)