Telecomm Operator II Part-Time Weekends Evenings
@ Cedars-Sinai

Los Angeles, CA
$33,660
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXX XXXXXXXX***** @cedars-sinai.org
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Job Details

About the Role

The Telecomm Operator II Part-Time Weekends Evenings role at Cedars-Sinai offers an opportunity to join a dynamic healthcare environment where innovation and a passion for service drive excellence in patient care, research, and community service.

What You Will Be Doing

  • Answer and advise all incoming and outgoing telephone calls using a computer-based PBX Smart Console.
  • Process calls to the Medical Center's main telephone number.
  • Handle patient location calls and respond to emergency calls and codes.
  • Monitor alarms, respond to emergencies, and coordinate with Security and Clinical Staff.
  • Support after-hours departmental administrative telephone lines promptly.

Qualifications & Skills

  • High School Diploma/GED.
  • Minimum six months experience in a call center, doctor's front office, or answering service.
  • Strong communication skills, both listening and speaking clearly.
  • Proficient in Microsoft Office and basic computer skills.
  • Typing speed of 35-45 WPM is preferred.

Key skills/competency

  • Call Center
  • Communication
  • Emergency Response
  • Patient Service
  • Microsoft Office
  • PBX Console
  • Telephone Handling
  • Administrative Skills
  • Attention to Detail
  • Team Coordination
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How to Get Hired at Cedars-Sinai

🎯 Tips for Getting Hired

  • Customize your resume: Highlight call center and communication skills.
  • Review job details: Understand the shift and technical requirements.
  • Research Cedars-Sinai: Explore their healthcare innovation and service values.
  • Prepare for interviews: Practice specific scenarios about emergency response.

📝 Interview Preparation Advice

Technical Preparation

Practice using PBX call processing software.
Review Microsoft Office basics thoroughly.
Improve typing speed to 35-45 WPM.
Familiarize yourself with emergency protocols.

Behavioral Questions

Describe handling emergency calls calmly.
Explain teamwork in high-pressure situations.
Share experiences managing high call volumes.
Discuss time management during busy shifts.

Frequently Asked Questions