Product Manager, Digital Retailing

About CDK Global

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Product Manager, Digital Retailing assists in shaping individual product requirements to support existing product strategy. This role is accountable for assisting in driving the full product lifecycle from ideation to end-of-life, specifically focusing on relevant product feature requirements with limited interaction on net new products. They ensure that user personas and product requirements are defined and reflected in user stories, and may also own or assist in Epic development. Working closely with the Scrum Master and agile team, this individual participates in backlog grooming and ensures timely decision-making on product requirement trade-offs.

Supervision and Autonomy

This position conducts tasks and assignments as directed, operating with moderate supervision and receiving little instruction on routine work, with detailed instructions provided for new projects or assignments. There is latitude for independent judgment for defined tasks, utilizing existing procedures to complete diverse assignments.

Product Knowledge

The successful candidate will develop competence by completing structured work assignments and will expand knowledge about the industry, customers, and organization to capture internal and external requirements.

Leadership

This role leads product requirements, works daily with agile teams, and defines user stories and Features (Epics). Successful execution in this role has an impact on overall product deliverables and related customer and business outcomes. The impact on commitments is limited, and issues can be overcome with no more than a moderate disruption to the business.

Position Responsibilities & Essential Functions

• Assist in shaping the individual product requirements in support of an existing product strategy.
• Accountable for assisting in driving the full product lifecycle from ideation to end-to-end of life.
• Responsible for relevant, specific product feature requirements, with limited interaction with net new products.
• Ensures that user personas & product requirements are defined and reflected in user stories.
• May also own and/or assist in Epic development.
• Working with Scrum Master and agile team on backlog grooming and ensures that timely decision making on product requirement trade-offs.
• Translate defined product vision & Features (Epics) into user stories (based on feedback from dealers/customers & analysis of user & buyer personas) to deliver differentiated customer outcomes.
• Manage the backlog for sprint teams, partnering with R&D/scrum master in prioritization of user backlog, supporting full lifecycle from definition, beta, showcase, & retrospective.
• Work with other CDK product managers and product marketing to articulate the value proposition for user stories & Features (Epics).
• Understand the key product success metrics (e.g. adoption, profitability, NPS, market share growth) & how they relate to user stories/Features (Epics).
• Invest in gaining functional expertise & SME through training, partnering with more experienced CDK product managers.
• Develop & prioritize user stories based on user/market requirements, strategy & business plan.

Qualifications

Preferred:

• Knowledge of the CDK Digital Retail products.
• Knowledge of the automotive industry, relevant customer environment.
• Pragmatic Institute Experience.

Education/Experience:

• Bachelor’s degree in Computer Science, Business, Engineering, or equivalent industry experience.
• 2+ years of Product Owner or Product Management and/or equivalent experience in Support, Implementation, Success, or Training and willingness to learn.
• Experience in Agile software/DevOps methodologies & working with globally distributed teams.
• Experience in creating user stories, working with R&D & other product managers to drive end-to-end execution of product releases.
• Strong written & verbal communication skills.
• Experience is facilitating customer communications.
• Ability to listen & consider the points of view of others, collaborate & build consensus with cross-functional areas.
• Strong technical aptitude, can work with R&D to translate business requirements into actionable user stories.
• Strong track record of product execution in dynamic environment.
• Travel up to 25% of time.

Compensation & Benefits

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

Inclusion & Diversity

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

US Employment Authorization

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Accommodations

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Key skills/competency

• Product Lifecycle Management
• Agile Methodologies
• User Story Development
• Backlog Grooming
• Digital Retailing Solutions
• Automotive Industry Knowledge
• SaaS Platform Expertise
• Value Proposition Definition
• Cross-functional Collaboration
• Market Requirements Analysis