Manager, Benefits – North America
CDK Global · United States
- Hybrid
- Full-time
- $130,000 / year
- United States
Job highlights
- Manage North American health & welfare and retirement plans.
- Oversee vendor relationships and compliance requirements.
- Lead benefits projects and new plan implementations.
- Collaborate with internal teams and external providers.
- Drive process improvements and team development.
About the role
About Us
CDK Global is a leading provider of cloud‑based technology solutions for dealerships and OEMs across automotive and related industries. Our software‑as‑a‑service (SaaS) platform empowers dealerships to streamline complex workflows across sales, financing, service, and operations. By automating critical processes, we help dealers improve efficiency, deliver better customer experiences, and drive stronger business performance.
Position Summary
The Manager, Benefits - North America is responsible for ensuring that CDK’s health & welfare and retirement benefits plans are market-competitive, engaging, efficient, and compliant with applicable government regulations. The ideal candidate possesses excellent project management, communication, and organizational skills to lead programs and people, as well as evaluate current and proposed protocols. This role collaborates extensively internally and leads external vendor and broker relationships to ensure strong partnership, employee engagement, top quality & efficient service delivery.
Responsibilities
- Manage administration of self-funded health & welfare and 401k retirement benefit plans, and ancillary perk programs for U.S., Canada, and Puerto Rico
- Manage vendor partner relationships, vendor contracts, compliance requirements and invoicing
- Emphasis on 401k retirement plan compliance activities, reporting, documents, filings, and audit processes. Analyze benchmarking information, internal data, and strategize with vendors and leadership on benefit offerings to deliver market competitive, innovative and cost efficient programs that engage and attract talent.
- Lead benefits projects including U.S. benefits annual enrollment, annual 401k audit, and other benefits compliance activities including discrimination testing, ACA, plan document and SPD updates, 5500s and more.
- Lead implementations of new plans, vendors, processes, and systems as needed. Work on special projects as required, including, but not limited to, acquisitions, benefit program additions or changes, etc.
- Collaborate regularly with Payroll, Finance/Accounting, HR Operations, HR Technology and external providers to ensure accurate and efficient administration and processes. Resolve escalated issues, concerns, appeals, and claims with external help from vendors/partners in partnership with the Benefits team
- Develop and deliver training for teammates, managers, and HR partners on benefits programs, best practices, and related processes and procedures.
- Identify and implement process improvements across the team that increase efficiency, drive a better employee experience & engagement.
- Lead and develop 2 internal reports including performance management, coaching, and career development.
- Maintain current knowledge of global benefits compliance and regulations, in partnership with external resources, and stay apprised of upcoming changes.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Bachelor's Degree in Human Resources or related discipline
- 7+ years progressive health & welfare benefits and 401k plan benefits experience in fast-paced, growth organizations. Of this must include:
- 3+ years managing mid-size or larger self-funded health and 401k plans
- 2+ years supervisory and/or people management
- 1+ years Canada Benefits experience
- Workday experience
- Proficient in Excel including formulas and data analysis, MS Office
- Experience presenting in MS Office Teams
- Project management skills with the ability to handle multiple projects from conception to completion.
- Strong vendor management skills: demonstrated experience fully leveraging vendors and holding them accountable
- A diplomatic relationship builder with a demonstrated ability to collaborate across teams and influence outcomes.
- Detail-oriented and proficient in data analysis for root cause analysis, trend analysis, and issue resolution.
- Ability to prioritize effectively and manage a high volume of work in a fast-paced environment.
- Ability to present to varying levels within an organization and deliver material in a clear and digestible way.
- CEBS preferred
Compensation
$120,000 - $140,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.
We offer Medical, dental, and vision benefits in addition to:
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
Key skills/competency
- Benefits Administration
- 401k Plans
- Vendor Management
- Project Management
- Compliance
- HR Operations
- Data Analysis
- Employee Engagement
- SaaS
- Process Improvement
Skills & topics
- Benefits Manager
- North America
- Health and Welfare
- 401k
- Retirement Plans
- Vendor Management
- Compliance
- HR Operations
- Project Management
- Remote
How to get hired
- Research CDK Global: Understand their mission, values, and impact on the automotive industry.
- Tailor your resume: Highlight relevant experience in benefits administration, 401k plans, and vendor management.
- Showcase leadership: Emphasize your supervisory experience and ability to manage projects and people.
- Prepare for behavioral questions: Be ready to discuss your collaboration, problem-solving, and detail-orientation skills.
- Highlight technical skills: Mention proficiency in Excel, Workday, and presenting data.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Manager, Benefits - North America at CDK Global?
- The Manager, Benefits - North America at CDK Global is responsible for managing health & welfare and 401k retirement plans for the U.S., Canada, and Puerto Rico. This includes overseeing vendor relationships, ensuring compliance, leading benefits projects like annual enrollment and audits, and collaborating with internal departments for efficient administration. The role also involves identifying process improvements and developing the benefits team.
- What qualifications are essential for the Manager, Benefits - North America role at CDK Global?
- Essential qualifications include a Bachelor's Degree in Human Resources or a related field, 7+ years of experience in health & welfare and 401k benefits, with at least 3 years managing self-funded plans and 2 years in supervision. Experience with Workday, advanced Excel skills, and strong project and vendor management abilities are also crucial. 1+ year of Canada Benefits experience is required.
- What is the typical compensation range for the Manager, Benefits - North America position at CDK Global?
- The compensation range for the Manager, Benefits - North America position at CDK Global is $120,000 - $140,000 annually. This is based on factors such as skills, experience, certifications, and location, and may also include performance bonuses and other incentives.
- Does CDK Global offer benefits in addition to salary for this role?
- Yes, CDK Global offers a comprehensive benefits package including Medical, Dental, and Vision insurance. Additionally, employees receive Paid Time Off (PTO), a 401K Matching Program, and Tuition Reimbursement.
- What is the work arrangement for the Manager, Benefits - North America at CDK Global?
- The Manager, Benefits - North America position at CDK Global is a remote role, offering flexibility and the ability to work from a home-based location.
- How does CDK Global approach diversity and inclusion in its hiring process?
- CDK Global is committed to inclusion and diversity, believing they are essential for meaningful connections. They encourage different views and aim to create an inclusive workforce where everyone is valued. Qualified applicants are considered without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability, genetic testing results, military service, or veteran status.