Business Process Consultant - Service Pricing

About CDK Global

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities.

Position Summary

The Business Process Consultant partners closely with dealership management to optimize pricing strategies and maximize utilization of Service Pricing and CDK Service. The consultant ensures continuous improvement, and alignment with industry best practices to drive measurable business results.

This role is responsible for delivering ongoing pricing strategy support and consultation to dealership clients, including monthly sustainment calls, performance reviews, and system updates.

Responsibilities

• Leverage expertise in Fixed Operations, Service Pricing, and CDK Service to ensure system configurations align with client business requirements and industry best practices
• Customize Service Pricing based on client needs
• Provide ongoing consultation to dealership management on pricing strategies and system utilization
• Conduct 30-day sustainment reviews to ensure system accuracy, adoption, and performance
• Analyze performance reports against benchmarks to identify improvement opportunities and drive business outcomes
• Manage client engagements, including scheduling and facilitating calls via Outlook, Microsoft Teams, PSA, and Salesforce
• Track, update, and complete assigned tasks within Salesforce in a timely manner
• Collaborate with peers and cross-functional teams to ensure successful project delivery
• Stay current on automotive retail trends and apply insights to client engagements
• Support team members in achieving both individual and team performance goals
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Maintain a professional remote work environment
• Ability to work remotely with clients.

System & Process Optimization

• Recommend best practices to improve dealership efficiency, margins, productivity, and revenue
• Identify workflow gaps and develop solutions within CDK Service and Service Pricing environments

Client Advocacy & Collaboration

• Serve as a subject matter expert in CDK Service, Service Pricing, and Parts applications
• Serve as a trusted advisor to dealership leadership.

Reporting & Documentation

• Track KPIs relevant to the engagement (throughput, accuracy, productivity, compliance, financial health).
• Maintain documentation, visit summaries, action plans, and follow-up reports.
• Contribute to internal knowledge sharing and continuous improvement initiatives.

Qualifications

• At least 5 years of experience with demonstrated success in automotive industry.
• At least 2 years of experience within CDK Service and Service Pricing applications.
• Proven experience in process improvement or consulting.
• Strong analytical, facilitation, and presentation skills.
• Ability to manage multiple engagements simultaneously.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Exceptional time management skills.
• Strong project management skills and the ability to follow up and maintain client interactions on a scheduled, consistent basis.
• Proficiency with MS Office products including Microsoft Office 365.
• Familiarity with Teams application.

Success Indicators

• Measurable improvement in dealership KPIs (gross, efficiency, inventory accuracy, throughput).
• Strong NPS and client satisfaction.
• Increased adoption and utilization of Service Pricing, CDK Parts & Service tools.
• Repeat engagements and positive client advocacy.

Preferred Qualifications

• Bachelor’s degree
• Prior consulting or performance improvement experience.
• Experience across multiple dealership departments.
• Familiarity with OEM programs, warranty processes, and compliance frameworks.

Physical Requirements

• Must be able to remain in a stationary sitting or standing position for prolonged periods of time.
• Must be able to communicate and comprehend information
• Must be able to use computer hardware including mouse, for typing regularly

Key skills/competency

• Service Pricing Expertise
• CDK Service Expertise
• Automotive Industry Experience
• Process Improvement
• Consulting
• Client Management
• Performance Analysis
• Dealership Operations
• Salesforce
• Microsoft Office Suite