Customer Success Engineer
@ Cato Networks

London, England, United Kingdom
On Site
Posted 2 days ago

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Customer Success Engineer at Cato Networks

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service delivered by cloud. Led by networking and security pioneer Shlomo Kramer and backed by early investors from Palo Alto Networks, Exabeem, and Trusteer, Cato Networks has inspired the SASE product category as coined by Gartner.

Job Overview

As a Cato Professional Services Customer Success Engineer, you will be a trusted advisor guiding strategic customers through the lifecycle of their Cato SASE implementation. You will provide technical guidance, ensure optimal performance, drive new product adoption and maintain best practices.

Responsibilities

  • Maintain expert-level proficiency in Cato product implementations.
  • Develop strong consultative relationships with key customer stakeholders.
  • Assist customers with configuration and implementation of Cato SASE services.
  • Provide ongoing guidance on product updates and new features.
  • Coordinate enablement efforts with different IT departments and partners.
  • Facilitate support tickets and troubleshoot platform issues.
  • Collaborate with Professional Services and Customer Success teams to drive best practices.
  • Identify potential account growth opportunities.
  • Provide feedback to product, support, and engineering teams.

Requirements

  • 5+ years of experience in multi-vendor IT infrastructure environments.
  • Hands-on experience in network routing and switching and expertise in at least one domain like Firewalls, Secure Web Gateway, or Identity Management.
  • 3+ years in a customer-facing role within high-tech software or technology vendor environments.
  • Experience with enterprise IT infrastructure security implementations and public cloud service providers.
  • Exposure to web-based APIs and scripting languages.
  • Excellent customer interaction, presentation, troubleshooting, and problem-solving skills.
  • Ability to work in an agile, fast-paced, and geographically distributed team.
  • Industry-recognized certifications such as CCNP/CCIE, JNCIP/JNCIE, or CISSP are a plus.
  • Willingness to travel up to 20% for customer and company meetings.
  • Fluency in English and effective communication skills across diverse regions.

Key skills/competency

Customer Success, SASE, Cloud Networking, Security, IT Infrastructure, Consulting, Networking, Troubleshooting, Implementation, Technical Guidance

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How to Get Hired at Cato Networks

🎯 Tips for Getting Hired

  • Research Cato Networks: Understand their cloud networking and security mission.
  • Customize your resume: Highlight IT infrastructure and SASE expertise.
  • Emphasize technical skills: Detail your network routing and configuration experience.
  • Prepare for behavioral interviews: Practice situational and customer interaction scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review network routing protocols deeply.
Practice configuring cloud-based infrastructure.
Refresh skills in SASE implementations.
Study protocol troubleshooting cases thoroughly.

Behavioral Questions

Describe a complex customer issue resolved.
Explain how you build trust quickly.
Tell a time you adapted to change.
Share how you handle team conflict.

Frequently Asked Questions