Sr IT Analyst -Applications

About Caterpillar Inc.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Job Summary

We are seeking a skilled Senior IT Analyst Applications to join our EAM India - CAT IT Division. The incumbent will function as a member of the Hardware Asset Management (HAM) team within the Enterprise Asset Management IT organization. The individual in this role will work collaboratively with asset class owners to address business challenges by designing and implementing process improvements and governance enhancements, utilizing automation to enhance asset visibility and reporting capabilities. Additionally, this position leads and contributes to various projects alongside HAM colleagues, business stakeholders, and IT partners.

What You Will Do

• Establish and nurture relationships with asset class owners to identify and prioritize business challenges, while providing support with inquiries, requests, and asset data concerns.
• Lead the development and execution of overarching concepts, architectural frameworks, and proposals aimed at improving asset visibility, governance, and management by addressing operational challenges, audit findings, and financial or security risks.
• Deliver expert guidance on asset management framework principles and their implementation across multiple asset classes.
• Utilize established industry asset management frameworks to support the creation or improvement of organization-wide governance policies.
• Offer strategic guidance, specialized expertise, and recommendations to IT staff, leadership, and project teams on challenging elements of asset management.
• Contribute as a team member or subject matter expert to asset management processes or initiatives aimed at enhancing governance.
• Provide mentorship to HAM analysts, encouraging professional development, accountability, and a high standard of technical proficiency.
• Conduct independent assessments and improvements of processes, tools, and methodologies to optimize operational efficiency, foster innovation, and reduce waste.
• Lead efforts to automate and unify asset lifecycle processes across various platforms.
• Evaluate asset data to pinpoint deficiencies, analyze patterns, and identify opportunities for quality enhancement.
• Provide support for urgent IT issues outside of regular hours or on weekends when required.

What You Will Have

• Bachelor’s degree or equivalent professional experience in a related field.
• 6-8+ years of experience in asset management, desktop or server administration, or similar technical roles.
• 2+ years of team leader experience, with a proven ability to guide and develop high-performing teams.
• Proficiency in Hardware Asset Management, IT Asset Management, ServiceNow CMDB, Asset Governance, and Asset Architect principles.
• Capable of advancing initiatives independently, even with minimal information or guidance from leadership.
• Excellent verbal and written communication abilities, with a demonstrated capacity to tailor messaging strategies to diverse audiences.
• Advanced proficiency in Excel for streamlined data export, analysis, and reporting.
• Skilled in creating advanced SQL queries for application in an IT Data Lake environment.
• Flexible work schedule; requires local afternoon and evening hours to match US time zones.
• This position requires the candidate to work a 5-day-a-week schedule in the office.
• Shift Timing: 01:00 PM - 10:00 PM IST.

Additional Expertise Include:

• Proven leadership in managing projects utilizing either waterfall or agile methodologies.
• Demonstrated expertise in leveraging technology to streamline business processes.
• In-depth knowledge of the ServiceNow platform, with emphasis on CMDB functionality.
• Skilled in evaluating diverse perspectives to identify optimal enterprise solutions.

Skills Desired:

Core Application Systems

Extensive experience managing application-related issues, implications, and approaches with clients. Evaluates key interfaces and interdependencies among core applications systems. Explains features and benefits of core applications for consideration by business units. Implements existing and planned application enhancements in major business units. Tracks data flow between own applications and core applications in other business areas. Plans enhancement, conversion, and retirement strategies for core applications.

Problem Solving

Extensive experience in recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Ensures capture of lessons learned. Organizes potential problem solvers and leads problem resolution efforts. Uses varying problem-solving approaches and techniques as appropriate. Contributes to standard practices for problem-solving approaches, tools, and processes. Analyzes and synthesizes information and devises alternative resolution strategies. Develops successful resolutions to critical or wide-impact problems.

Application Design, Architecture

Extensive experience in application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design. Facilitates application design reviews and walkthroughs. Creates and evaluates technical alternatives for complex applications. Interprets application services such as API; integrates them with technical design. Develops various, distinct and multiple technical application designs. Prepares technical design documents and blueprints for applications. Explores and evaluates application design considerations for multiple technologies.

Implementation

Working knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks. Tracks problems associated with the quality and effectiveness of application software. Researches the benefits and drawbacks of an organization's application software. Drafts application software usage for the department's needs. Provides instant support for end users of application software. Implements a specific application software under the supervision of management.

Requirements Analysis

Extensive experience with tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Plays an active or leading role in recording and storing requirement documents. Ensures the successful completion of all major activities, tasks, and deliverables pertaining to the requirement analysis stage. Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases. Produces detailed functional and information requirements models and documentation. Trains others on requirements walkthroughs and quality reviews. Utilizes automated diagramming tools to ensure traceability of requirements.

System and Technology Integration

Extensive experience in integrating and communicating among applications, databases and technology platforms. Designs and develops applications or technology interfaces and bridges. Documents existing best practices for system or technology integration processes. Identifies and quantifies risks of proposed alternatives to a system or technology integration initiative. Delivers training on major issues, interfaces, considerations, and potential pitfalls and risks. Discusses with line areas on data, technology, and application integration issues. Advises others in how to integrate projects across multiple technologies.

System Testing

Extensive experience in designing, planning and executing system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Verifies the proper flow of transactions across all input, output and storage channels or devices. Evaluates interoperability of new systems with existing systems during the beta testing phase. Supervises the testing of complex, multi-platform and distributed applications. Designs processes to ensure that the system meets and maintains requirements and expectations. Coaches end users on the development of test data and test scenarios for system validation. Manages the execution of test plans, including resources, strategies, schedules, processes and tools.

Technical Troubleshooting

Working knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. Discovers, analyzes, and resolves hardware, software or application problems. Works with vendor-specific diagnostic guides, tools and utilities. Handles calls related to product features, applications, and compatibility standards. Analyzes code, logs, and current systems as part of advanced troubleshooting. Records and reports specific technical problems, solving processes and tools that have been used.

Key skills/competency

• Senior IT Analyst Applications
• Hardware Asset Management
• IT Asset Management
• ServiceNow CMDB
• Asset Governance
• Process Improvement
• Automation
• SQL
• Project Management
• Team Leadership