Business Process Analyst BI Infrastructure Solution Lead

Job Summary

Caterpillar Inc. is seeking a skilled Business Process Analyst (BI Infrastructure Solution Lead) to join the India GCC - Enterprise Data & Integration Services – CAT IT Division. This role is preferably based in Bangalore, India.

What You Will Do

• Provide continuous support for all enterprise BI tool environments.
• Offer technical support for BI tool enterprise software applications used for visualization, including Business Dashboards, Data Discovery, Big Data Analysis, Data Visualization, Mapping, Data Stories, Time Series, and Mobile Business Intelligence.
• Perform capacity planning and installation of new hardware and software to align with Business Unit projects.
• Work directly with BI Tool Vendors to resolve product issues.
• Follow existing change management and incident/problem management processes.
• Document and communicate issues/findings/problems to business partners and other infrastructure support team members.
• Develop, enhance, support, and validate monitoring and alerting capabilities of the BI Tool environments.
• Provide consultation to business units or partners within Caterpillar.

What You Will Have

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3 years’ experience with Business Intelligence platform services.
• Minimum of 3 years’ experience in infrastructure or application support.
• Advanced understanding of Windows Server Operating System.
• Advanced understanding of Apache/Tomcat application servers.
• Experience writing, testing, and using scripting languages (e.g., PowerShell, Python, Bash).
• Solid understanding of modern web technologies and trends (e.g., REST APIs, HTML5, CSS3, JavaScript frameworks).
• Strong analytical, problem-solving, and multitasking skills, demonstrated through at least 3 years of professional experience.
• Excellent communication skills, both written and verbal, with experience collaborating across technical and non-technical teams.
• Proven ability to work independently and in team environments, ideally in fast-paced or cross-functional settings.
• The position requires the candidate to work a 5-day-week schedule in the office.
• Shift Timing: EMEA Shift: 01:00 PM - 10:00 PM IST.

Skills Desired:

• Business Analysis: Knowledge of business analysis principles and techniques; ability to recommend value-driven solutions.
• Core Application Systems: Familiarity with major production application systems; ability to leverage them effectively.
• Information Capture: Knowledge of methods for obtaining and documenting information in an organized manner.
• Analytical Thinking: Ability to identify root causes and develop alternative solutions.
• Relationship Management: Ability to establish and maintain healthy working relationships.
• IT Environment: Understanding of an organization's IT purposes and activities.
• IT Standards, Procedures & Policies: Knowledge of IT standards and policies; ability to manage them.
• System and Technology Integration: Understanding of system integration concepts and their risks/benefits.

What You Will Get:

• Work Life Harmony: Earned and medical leave, relocation assistance.
• Holistic Development: Personal and professional development, career development opportunities with global prospects.
• Health and Wellness: Medical coverage, employee mental wellness assistance program.
• Financial Wellness: Employee investment plan, pay for performance bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status. Posting Dates: April 28, 2026 - May 11, 2026. Caterpillar is an Equal Opportunity Employer.

Key skills/competency

• Business Process Analysis
• BI Infrastructure
• Solution Lead
• Caterpillar Inc.
• Technology
• Data Integration
• Application Support
• Server Operating Systems
• Scripting Languages
• Web Technologies