Complaint Operations Team Lead
@ Cash App

Hybrid
$120,000
Hybrid
Full Time
Posted 10 hours ago

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Job Details

Complaint Operations Team Lead

At Cash App, we redefine the world’s relationship with money by providing innovative financial solutions. The Complaint Operations Team Lead will drive excellence across consumer complaint response operations, overseeing a team handling intake, investigation, and resolution of complex complaints.

Responsibilities

  • Lead and develop a high-performing team of complaint handlers.
  • Oversee intake, investigation, and resolution of consumer complaints.
  • Ensure compliance with regulatory standards and internal policies.
  • Collaborate with internal and external stakeholders and senior management.
  • Drive process improvements using data analysis and technology.

Requirements

  • 5+ years in customer support, complaints management, or compliance.
  • Proven leadership and team coaching in a high-volume environment.
  • Experience with regulated industries and financial services.
  • Strong communication, risk management, and analytical skills.
  • Ability to leverage AI and automation tools for operational efficiency.

Key skills/competency

  • Complaint Resolution
  • Team Leadership
  • Compliance
  • Regulatory Knowledge
  • Risk Management
  • Operational Excellence
  • Data Analysis
  • Automation
  • Stakeholder Management
  • Process Improvement
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How to Get Hired at Cash App

🎯 Tips for Getting Hired

  • Customize resume: Highlight leadership and compliance experience.
  • Showcase results: Emphasize successful team management.
  • Research Cash App: Understand their innovation and global reach.
  • Prepare examples: Discuss data-driven process improvements.

📝 Interview Preparation Advice

Technical Preparation

Review AI and automation tools.
Practice data analysis techniques.
Study regulatory compliance frameworks.
Familiarize with financial service technologies.

Behavioral Questions

Describe a leadership challenge handled.
Explain conflict resolution with team members.
Illustrate managing high-pressure situations.
Share success in stakeholder collaboration.

Frequently Asked Questions