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Customer Success Engineer

CARTO

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Original Job Summary

About CARTO

CARTO is the leading Location Intelligence platform that empowers companies with scalable, cloud-native spatial analytics. The company provides data analysts, business analysts, GIS professionals, and developers with tools for faster, flexible and secure spatial data analysis and visualization.

Role Overview

The Customer Success Engineer plays a critical role in guiding customers through their lifecycle, from onboarding to renewal. This position is about delivering results through leadership, technical knowledge, and business insight.

Key Responsibilities

  • Lead and influence customer lifecycle phases from onboarding to renewal.
  • Maintain high engagement ensuring customers see ongoing value.
  • Identify expansion opportunities and drive product evolution.
  • Engage with various stakeholders including technical users and C-level executives.
  • Serve as the voice of the customer by collaborating with product teams.
  • Analyze data to present actionable insights, KPIs, and forecasts.

Required Skills and Expertise

  • 4+ years experience in enterprise customer success or SaaS account management.
  • Technical foundation with either GIS knowledge, cloud infrastructure, or complex data product management.
  • Ability to engage comfortably with C-level stakeholders and technical conversations.
  • Proven track record in handling complex enterprise organizations and delivering results.
  • Experience with SQL, Big Data is a plus; bonus for Javascript, HTML/CSS, and APIs understanding.

Benefits

  • Competitive compensation with flexible work hours.
  • Opportunities for growth in a multicultural and multilingual environment.
  • A chance to be part of a big vision: leveraging location-based data for better decisions.

How to Apply

Candidates are encouraged to apply even if not meeting every requirement. CARTO values professional growth, diversity, and learning from peers and managers. For more openings, visit carto.com/careers.

Key Skills/Competency

  • Customer Success
  • Spatial Analytics
  • Cloud-native
  • GIS
  • SQL
  • Big Data
  • Enterprise Engagement
  • Technical Communication
  • Data Analysis
  • SaaS

How to Get Hired at CARTO

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize enterprise and SaaS successes.
  • Research CARTO culture: Understand spatial analytics and core values.
  • Highlight technical skills: Include GIS, SQL, and cloud experience.
  • Prepare for behavioral questions: Rehearse customer success scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review GIS and spatial analytics basics.
Practice SQL and data analysis exercises.
Study cloud infrastructure and architecture.
Familiarize with CARTO product features.

Behavioral Questions

Describe a challenging customer situation handled.
Explain your stakeholder communication approach.
Discuss teamwork in resolving client issues.
Share examples of proactive problem solving.