Customer Support Specialist
@ Cars Commerce

Hybrid
$45,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXX****** @carscommerce.com
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Job Details

Overview

At Cars Commerce, our Customer Support Specialists are essential to simplifying the car buying and selling process. We pride ourselves on our customer-first approach and a collaborative environment where shared values and diversity lead to success.

Responsibilities

  • Develop expertise in Cars Commerce products and share knowledge with customers.
  • Achieve individual and team service level goals.
  • Track and document customer inquiries and resolutions in SalesForce.com.
  • Escalate issues to Tier 2 Support, Product, and Technical Support teams.
  • Assist dealers, consumers, and internal customers with various tasks.
  • Perform additional duties to support the success of the Customer Support Team and Operations Department.

Required Skills & Experience

A strong customer focus, excellent communication, problem solving and time management skills are essential. Experience in customer service or related industries is preferred. Familiarity with MS Office, Windows, and online media tools is an advantage.

Benefits

  • Medical, Dental & Vision Healthcare Plans
  • New Hire Stipend for Home Office Set-Up
  • Generous PTO, Paid Holidays, and Floating Holidays
  • Service based recognition and additional paid time away
  • Comprehensive benefits package and positive work culture

About Cars Commerce

Cars Commerce drives local automotive retail through various innovative platforms such as Cars.com, Dealer Inspire, AccuTrade, Dealerclub, and Cars Commerce Media Network. Our core values emphasize collaboration, open communication, and integrity.

Key Skills/Competency

  • Customer Service
  • Communication
  • Problem Solving
  • Time Management
  • Teamwork
  • SalesForce
  • MS Office
  • Adaptability
  • Technical Aptitude
  • Organizational Skills
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How to Get Hired at Cars Commerce

🎯 Tips for Getting Hired

  • Research Cars Commerce: Understand their products, values, and platforms.
  • Customize your resume: Highlight customer service and technical skills.
  • Leverage SalesForce experience: Detail your proficiency in CRM tools.
  • Prepare for interviews: Practice scenario-based customer support questions.

📝 Interview Preparation Advice

Technical Preparation

Review SalesForce fundamentals and CRM tools.
Familiarize with MS Office and Windows systems.
Practice documenting support inquiries clearly.
Study product details on Cars Commerce platforms.

Behavioral Questions

Describe a challenging customer interaction.
Explain team collaboration experiences.
Discuss resolution of conflict situations.
Share examples of accountability in work.

Frequently Asked Questions