Associate Client Success Manager

About Carrum Health

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

The Role: Associate Client Success Manager

As we continue to expand the team responsible for implementing and managing enterprise clients, we are looking for an Associate Client Success Manager to join our team. This is a unique "hybrid" role designed for a high-potential professional who is ready for independent responsibility while still wanting the mentorship of seasoned leaders.

Reporting to the Director of Client Success, you will have a dual mandate: providing high-leverage support to our Senior CSMs on our most complex, "household name" enterprise accounts, and taking full ownership of a dedicated book of mid-market clients. This is your opportunity to run the full client lifecycle, from implementation handoff to renewal, while helping scale one of the most innovative companies in digital health.

The salary range for this role is $75,000 - $90,000 plus commission, depending on geography and level of experience, plus equity and an annual bonus.

You’re Excited About This Opportunity Because You Will...

• Own Your Book of Business: Serve as the primary point of contact and relationship owner for a specific segment of employer clients. You will be responsible for their satisfaction, retention, and successful adoption of the Carrum platform.
• Support Enterprise Growth: Act as the right hand to Senior CSMs on our largest, most complex accounts. You’ll assist with high-level strategy while ensuring the tactical execution of their account plans is flawless.
• Drive Member Engagement: Partner with Carrum’s Marketing team to execute communications that matter. You’ll manage the rollout of benefits communications, email campaigns, and in-person events to ensure employees are utilizing Carrum benefits.
• Master the "Story" in the Data: Prepare and present performance reports for your clients. You’ll identify trends in utilization and provide actionable recommendations to help employers realize the full value of our Centers of Excellence (COE) network.
• Operational Excellence: Manage the nuts and bolts of account health—from tracking contract renewals and processing payments to identifying ways we can streamline our internal workflows.
• Be the Voice of the Customer: Collaborate with Sales, Operations, and Technology teams to share feedback from your clients, helping to shape our future product roadmap.

We’re Excited About You Because…

• 1-3 years of experience in client success, account management, or project management (healthcare or SaaS experience is a significant plus).
• Client-Facing Confidence: You are ready to "own the room." You can lead a meeting, manage expectations, and build rapport with HR and Benefits leaders.
• Exceptional Execution: You are highly detail-oriented and organized. You pride yourself on never letting a ball drop and being three steps ahead of your client’s needs.
• Analytical Ability: You are comfortable in Excel and reporting tools, with an ability to look at data and explain what it means for a client’s bottom line.
• Resilience & Ambition: You thrive in fast-paced, "early-stage" environments. You aren't afraid of ambiguity and are eager to take on more responsibility as you grow.
• Communication Prowess: You are a clear, concise communicator, whether in a formal presentation, a quick Slack message, or a client email.
• Mission-Driven: You have a burning passion for making healthcare more affordable and consumer-centric.

Why you’ll love working with us...

We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.

We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.

We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.

We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.

You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Key skills/competency

• Client Success
• Account Management
• Project Management
• Healthcare
• SaaS
• Relationship Management
• Data Analysis
• Communication
• Client Retention
• Customer Engagement