Retail Operations Assistant

Job Summary

The Retail Operations Assistant works closely with ownership and management to oversee daily retail operations. This hands-on role involves merchandising, ordering, inventory management, quality control, customer service, and personnel oversight.

Responsibilities

• Assist the Retail Operations Manager in daily store operations
• Check in freight and ensure quality control standards
• Merchandise displays and seasonal resets
• Supervise, train, and organize retail staff
• Resolve quality control issues and implement solutions
• Oversee closing duties and prepare the store for the next day
• Provide exceptional customer service in person and over the phone
• Manage customer concerns with a solution-oriented approach
• Work a typical shift from 10am to 7pm with overtime opportunities

Requirements

• 1-2 years of supervisory experience in a retail setting
• Proven leadership ability in task completion
• Excellent merchandising and display skills
• Strong work ethic and multitasking ability
• Excellent time management and communication skills
• Exceptional customer service and problem-solving skills
• Availability to work weekends and adjust hours seasonally
• Produce or Garden Center experience is a plus
• 1-2 years of product ordering experience is a plus

Key skills/competency

• Supervisory
• Merchandising
• Inventory management
• Ordering
• Quality control
• Customer service
• Leadership
• Time management
• Communication
• Problem solving