Senior Product Specialist @ CarGurus
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Job Details
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. Originating as a small team of developers, CarGurus has grown into the largest and fastest-growing automotive marketplace with over 15 years of profitability.
What we do
We are transforming the automotive journey online. From assisting with car sales to financing, purchasing, and delivery, tens of millions of consumers and ~30,000 dealerships rely on CarGurus. Our culture values kindness, collaboration, and innovation, providing ample opportunities for career growth.
Role overview
As a core member of the Senior Product Specialist team, you will onboard the Sell My Car product and work closely with cross-functional teams including CarOffer, internal units, and dealer clients. Your role is instrumental in ensuring dealer success post-sale through extensive dealership knowledge and effective training.
What you’ll do
- Deliver high-touch support to multi-rooftop dealers.
- Configure and activate products via phone/video conferencing.
- Provide expert product training and implement best practices.
- Support sales and service account teams with resources and guidance.
- Create and evolve product support resources and SOPs.
- Escalate cases promptly to management and stakeholders.
- Drive dealer retention, product utilization, and ongoing engagement.
- Support initiatives such as webinars, newsletters, and training sessions.
Who you are
- 4+ years of professional experience.
- Strong knowledge of the automotive industry and digital deal platforms.
- Excellent communication and presentation skills.
- Eagerness to learn and leverage AI tools.
- Collaborative mindset and a proactive approach to problem-solving.
Working at CarGurus
We offer best-in-class benefits, equity, career development, and a hybrid model to support work-life balance. Enjoy perks like free lunch, new car discounts, fitness apps, and commuting cost coverage while being part of an inclusive, people-first environment.
Key skills/competency
Senior Product Specialist, automotive, onboarding, training, support, configuration, retention, digital deal, cross-functional, stakeholder
How to Get Hired at CarGurus
🎯 Tips for Getting Hired
- Customize your resume: Highlight automotive and product support experience.
- Research CarGurus: Understand its culture and marketplace impact.
- Leverage keywords: Use automotive, product, and training terminology.
- Prepare for interviews: Practice technical and role-specific scenarios.
- Showcase collaboration: Emphasize cross-functional teamwork.