Entry Level Customer Service Representative Healthcare

Customer Service Representative for Healthcare – Part-time Weekdays with Saturday or Sunday Shift

Location: Remote

Pay: $13/hour ($14/hour for bilingual Spanish/English speakers) + Bonus

Training Schedule: Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks

Work Schedule: Part-time - Weekday Evenings (approx. start 5 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST)

U.S. States we are currently entertaining applications from: AL, AR, GA, ID, IN, IA, KS, KY, LA, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY

Summary

As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued.

Responsibilities

• Answer incoming calls from patients and their families
• Provide support and information about healthcare services
• Triage calls and route them to the appropriate department
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure their satisfaction

Qualifications

• High school diploma or GED
• 6+ months of customer service experience
• Basic computer skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to handle stressful situations
• Willingness to learn and grow
• Must be able to pass a background check for pre-employment screening

Personal Computer Requirements

You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.

• Internet connection (Satellite broadband and mobile hotspots are NOT permitted)
• Webcam
• Windows: 11 or MAC OS: 15 (Sequoia) or newer
• CPU: 2.5 GHz
• RAM: 6GB

Work Environment Requirements

You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

Part-Time Benefits

• Paid training
• Paid time off
• 401(k) plan
• Life insurance
• Employee assistance program

Full-Time Benefits (All of the above plus)

• Health insurance
• Flex Spending/Health Savings Accounts
• Dental Insurance
• Vision insurance
• Short Term Disability
• A Day of service (8 hrs to volunteer in addition to earned PTO)

The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!

Key skills/competency

• Customer Service
• Healthcare Support
• Call Triage
• Issue Resolution
• Patient Communication
• Data Entry
• Active Listening
• Problem Solving
• Computer Proficiency
• Teamwork